Retail Sales Consultant
Company: Comcast
Location: Jacksonville
Posted on: February 24, 2021
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Job Description:
Job SummaryResponsible for assisting and consulting with
customers on our products and services by utilizing knowledge,
skills and technology to achieve a world class sales and service
experience Works with moderate supervision/guidance. Is accountable
for individual results and impact on team.Job DescriptionCore
Responsibilities* Passionately represents products and services by
sharing and demonstrating product and sales know-how with
customers. Provides product demonstrations to educate customers on
full product capabilities to maximize their experience.* Takes a
customer-first approach with all customer interactions. Listens and
evaluates customer needs and provides appropriate solutions.*
Achieves sales and customer experience goals and objectives.*
Provides comprehensive customer onboarding activities and ensures
customers fully understand how to use and manage all company
products/services and gains their consent.* Performs operational
and administrative tasks.* Partners with customer care to resolve
customer issues, as appropriate.* Consistently demonstrates sales
excellence and professionalism with integrity and a warm and
friendly demeanor to customers and teammates.* Complies with all
company and retail operational policies and procedures.* Completes
training requirements and actively engage in team huddles and
learning.* Knows and understands sales compensation plan and its
key elements.* Must be able to work a flexible schedule that
includes evenings, weekends, holidays, variable schedule(s) and
overtime as needed. May be asked to work in alternate stores
outside of home base store. Regular, consistent and punctual
attendance.* Must be able to carry and lift up to 25 pound boxes,
stand and move about the store constantly.* Other duties and
responsibilities as assigned.Employees at all levels are expected
to:* Understand our Operating Principles; make them the guidelines
for how you do your job.* Own the customer experience - think and
act in ways that put our customers first, give them seamless
digital options at every touchpoint, and make them promoters of our
products and services.* Know your stuff - be enthusiastic learners,
users and advocates of our game-changing technology, products and
services, especially our digital tools and experiences.* Win as a
team - make big things happen by working together and being open to
new ideas.* Be an active part of the Net Promoter System - a way of
working that brings more employee and customer feedback into the
company - by joining huddles, making call backs and helping us
elevate opportunities to do better for our customers.* Drive
results and growth.* Respect and promote inclusion & diversity.* Do
what's right for each other, our customers, investors and our
communities.Disclaimer:* This information has been designed to
indicate the general nature and level of work performed by
employees in this role. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications.Comcast is an
EOE/Veterans/Disabled/LGBT employer.EducationSome High School
CourseworkRelevant Work Experience2-5 YearsBase pay is one part of
the Total Rewards that Comcast provides to compensate and recognize
employees for their work. Most sales positions are eligible for a
Commission under the terms of an applicable plan, while most
non-sales positions are eligible for a Bonus. Additionally, Comcast
provides best-in-class Benefits. We believe that benefits should
connect you to the support you need when it matters most, and
should help you care for those who matter most. That's why we
provide an array of options, expert guidance and always-on tools,
that are personalized to meet the needs of your reality - to help
support you physically, financially and emotionally through the big
milestones and in your everyday life. Please visit the compensation
and benefits summary on our careers site for more details.
Keywords: Comcast, Jacksonville , Retail Sales Consultant, Professions , Jacksonville, Florida
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