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Field Support Technician

Company: Keefe Group, LLC - 894PV
Location: Jacksonville
Posted on: February 24, 2021

Job Description:

Are you looking for a career with premium benefits and the potential for growth? At TKC Holdings, we've created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path. There is always extensive travel to and from each site the Field Tech visits. Once there, they will perform a walk-through of the facility to repair or replace any components on a suite of custom configured network devices in support of multi-year state and county contracts. Field Techs perform installations at the new site. This requires putting together a significant amount of network equipment for the inmate phone system and associated add on components in support of the contract.Job Description:

  • Provide Installation, service and customer support to inmate telephones, video visitation systems, wireless access points, wireless tables, customer kiosks, and call control systems that are comprised of complex networking components.
  • Install, test, and service software on a variety of digital voice gateways, call processing systems, wireless access devices and inmate telephones.
  • Install, terminate, and test LAN/WAN equipment, Cat 5 and Fiber Optic cabling.
  • Perform in depth analysis of installation and maintenance configurations to meet customer and company expectations.
  • Perform routing PMI's.
  • Communicate with customer/dispatch on service information.
  • Perform physical diagnostics/repairs and telephony integration troubleshooting on a variety of complex networks components.
  • Perform computer diagnostics and repair
  • On call 24/7 for site to make remote or physical repairs to phones and or equipment
  • Maintain documentation and communicate clearly with corporate dispatch center and local customer contacts.
    • Associates degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
    • Must have T-1 and analog circuit repair knowledge
    • Must have excellent working knowledge of multiple network disciplines and perform advanced network diagnostics to isolate and troubleshoot issues
    • Must be able to develop good working relationships with facility personnel
    • Service and maintain inmate phone systems at correctional facilities within an assigned region
    • Ability to travel throughout assigned territory as needed
    • Excellent written and verbal skills
    • Strong team oriented business skill
    • Professional attitude in dealing with customers
    • Ability to successfully pass pre-employment (post offer) Company or Facility background check and drug screening TKC Holdings, Inc. offers comprehensive benefits to all regular-full time employees. TKC offers a variety of medical plans with prescription coverage, vision, dental, life insurance, short term and long term disability and many more benefits that can be selected to create the right package for you. TKC also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan.We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. - provided by Dice

Keywords: Keefe Group, LLC - 894PV, Jacksonville , Field Support Technician, Professions , Jacksonville, Florida

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