Operation Analyst

Company: JPMorgan Chase & Co.
Location: Jacksonville
Posted on: April 10, 2021

Job Description:

The Organizational Effectiveness Business Support Analyst supports the Organizational Effectiveness operations teams and senior management by serving as experts on underlying data across Organizational Effectiveness and its relationship to Organizational Effectiveness business processes. The analysts provide support, business analysis, meta data management for Chase Answers, technical requirement writing for reports, dashboards and SharePoint workflow sites. The role also conducts usability and user acceptance testing. Responsibilities to include but are not limited to: --- Internal support, including task plan management, approach, business and technical requirements--- Adhoc data analysis and report prototyping leveraging Microsoft Access, Excel, Tableau and Alteryx--- Usability/user testing and production validation--- Heavy emphasis on SharePoint and reporting technical requirements building and testing--- User profiles, meta data and ownership management and reconciliation for delivery platforms, such as Chase Answers and FSD This position must be able to work within deadlines in a fast-paced environment and possess strong problem solving, technical and relationship management skills. This position requires the ability to manage multiple functions and tasks while staying within SLAs and task deadlines. Qualifications/Skills --- Database structures and relational database experience--- Prior experience designing with Tableau, Alteryx and SharePoint workflows--- Proven ability to translate business requirements into technical solutions--- Proven business analyst experience writing requirements, plans and data flows--- Advanced critical and analytical thinking skills--- Ability to identify and articulate issues and risks to management--- Excellent communication, technical analysis and partnership ability--- Ability to quickly synthesize technical information and develop next steps--- Ability to self-develop and independently problem solve under strict deadlines--- Meeting facilitation skills that drive decision making--- Ability to establish and/or work toward plan tasks and SLAs--- Strong working knowledge of Microsoft Office (Excel, PowerPoint, Visio, Word, SharePoint) Chase is a leading financial services firm, helping nearly half of Americas households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Were proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction.For many, owning a home is the ultimate dream and were here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.

Keywords: JPMorgan Chase & Co., Jacksonville , Operation Analyst, Professions , Jacksonville, Florida