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Help Desk Analyst - Contract - Jacksonville, FL or Birmingham, AL

Company: Resource Spectrum
Location: Jacksonville
Posted on: November 22, 2021

Job Description:

Help Desk Analyst - CONTRACT - JACKSONVILLE, FL or BIRMINGHAM, AL

CANDIDATE MUST LIVE IN EITHER JACKSONVILLE, FL OR BIRMINGHAM, AL

Position Summary:

The Help Desk Analyst is part of the IT team that ensures proper computer operations so that end users can accomplish business tasks. - You will receive, prioritize, document, and actively resolve end user help desk requests. - You will resolve problems through the use of diagnostic/help request tracking tools and desktop level support either in-person, hands-on, or remotely by telephone. - In this position you will also evaluate documented resolutions and analyze trends for ways to prevent future problems. - You will also identify and learn the appropriate software/hardware used and supported by the organization. - This position is currently remote but will be on-site in by mid summer in either Jacksonville, FL or Birmingham, AL. - -

Position Qualifications:

  • 3+ years of experience providing telephone technical support within a large corporate environment (> 500 users)
  • College degree in the field of computer science and/or 4 years equivalent work experience
  • Strong experience with Windows 7 and Windows 10 including troubleshooting skills.
  • Experience with administration of Active Directory environments
  • Intermediate troubleshooting skills for TCP/IP networks
  • Knowledge of basic computer hardware, including Dell OptiPlex desktops and Latitude laptops (installation and break/fix)
  • Working knowledge of remote access via VPN
  • Certifications in A+, Network+, or in the Microsoft arena considered a plus

Keywords: Resource Spectrum, Jacksonville , Help Desk Analyst - Contract - Jacksonville, FL or Birmingham, AL, Professions , Jacksonville, Florida

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