Workforce Analyst

Company: Citi
Location: Atlantic Beach
Posted on: June 25, 2022

Job Description:

Job RoleThe Business Operations & Governance Team within Global Production Management Organization is looking for an experienced Workforce Analyst with Business Analytics & Financial background. The candidate will be responsible for leading the effort on efficient workforce management, reporting / analyzing data and driving resource capacity and demand governance globally. Optimizing processes for driving efficiency, maintaining internal controls, benchmark setting, SLA performance and employee satisfaction while identifying areas of improvement will be a key focus.The Workforce Business Analyst is responsible for performing end-to-end analysis, execution, management, oversight and reporting for workforce demand and capacity within the supported organizations, across all locations including collaborating on Demand / Capacity Management for workforce across the globe based on Demand Volume fluctuations while driving productivity across the Organization.The Workforce Business Analyst will also collaborate with regional leads on the monthly/ quarterly workforce governance for all regions across the globe to provide deep insights into workforce metrics, productivity and financial impacts.The role relies on developed skill sets and training; however, must always utilize inherent decision-making abilities to address issues, gap identification and remediation plans to drive an efficient workforce in a volume-based business. The candidate also has the onus and skill set to identify and propose improvement possibilities and actions required in proactive response to evolving needs.Job Functions/ResponsibilitiesThe functions of this role include, but are not limited to:

• Engagement with VP, SVP, Director and MD Officer Levels in discussions regarding workforce management as a subject matter expert to provide workforce reporting/ analytics insights affecting the organization.
• Collaborate with Third Party Management Lead on Workforce requirement to meet contractual obligations.
• Key resource in Demand Management to estimate workforce requirements and current capacity capabilities. Deliver to a customer centric goal with financial justification. -
• Enable and support the leadership team by providing operational insights through scheduling reviews to ensure alignment to business demands
• Gathering, compiling and analyzing data in order to extract information from various Data platforms to perform analysis at the country, regional, global based on resource type.
• Management of reporting structures and metrics used for tracking, management oversight, process effectiveness & performance of the Workforce.
• Forecast work volume, productive effort, staff shrinkage by work type, and makes staffing recommendations to enhance workforce management and organization goal performance.
• Proactively analyzes inputs and oversees implementation of continuously improved forecasts and plans; measures performance, identifies opportunities, and makes recommendations to achieve KPI metrics.
• Researches and recommends performance and efficiency improvement processes and changes.
• Support Line managers and Regional managers on resource requirements, documentation and procurement follow-ups.
• Communicating -regularly with other departments and key participants to resolve intra-departmental process gaps or breaks, fostering the building of strong, trusting relationships.
• Maintaining, creating/updating process documentation
• Identifying opportunities for improvement in key processes, driving strategic workforce initiatives and implementing enhancements.
• Identifying operational issues, investigating for root cause, identifying and developing improvements, driving implementation and or remediation.
• Partnering with teams to ensure seamless implementation of enhancements, or remediation efforts or handover of new functions within the Production Management organization
• Setting personal and project goals, which add value to the Global Governance function while taking accountability for assigned projects.
• Training team members, provision of internal mentoring/coaching, perform advisory role as SME in Workforce matters
• Conducting and facilitating initiatives to develop and implement proactive solutions to future -operational challenges.
• Acting as an interdepartmental resource to explain Workforce and Demand/ Capacity management concepts, as needed, in order to facilitate better oversight and monitoring.Required Skills
  • Ability to define metrics, aggregate/ analyze data to create reports with highest level of accuracy. Certain percentage of the role is to generate reports on a pre-defined cadence and distribute to various organizations.
  • Financial understanding of Cost structure in corporate environment in a Technology Organization.
  • Must be able to example and apply active governance and workforce methodologies to roles and functions supported.
  • Expert proficiency with Microsoft Office Products, IE- Excel, Word, etc.
  • Intermediate/Expert level ability to perform database queries and extract necessary data.
  • Ability to productively work with minimal or no direct supervision
  • Working ability to communicate with all management levels within an organization, credibility and ability to influence leaders
  • Analytical and critical thought required to resolve issues in a variety of complex situations, without supervision
  • Excellent oral and written communication skills and ability to provide high level updates to senior management, and work with the regional support teams to get results
  • Customer Service skills required
  • Knowledge of project management methodologies (PMI, Agile, etc.) desired
  • Demonstrable ability to identify, implement and maintain "value-add" improvements and efficiency ideas.Position Requirements:
    • Bachelor's degree Management Information Sciences, Business Analytics or related course of study or equivalent skill-set and demonstrable experience.
    • 3 years working within a technology environment
    • 2+ years working with Data with respect to mining, warehousing, analyzing & reporting
    • Preferred experience in Workforce management for a Global Organization.
    • Preferred Vendor Management experience with respect to SOW, Fixed Pricing, Managed Capacity or hybrids. -
    • Preferred Financial understanding within a Cost center organization
    • Proven experience in directly managing projects and initiatives to closure successfully.
    • Proven experience in providing high level reporting to senior management
    • Proven ability to develop efficient and effective processes
    • Proven experience partnering with global and regional support teams
    • Bilingual skills preferred
    • Demonstratable experience performing analytics and reporting
    • Excellent problem solving and analytical skills, ability to think strategically and logically
    • Experience providing detailed analysis
    • Detail oriented with the ability to prioritize and perform multiple tasks simultaneously while adhering to deadlines
    • Ability to establish and maintain strong relationships with multiple audiences (staff, business partners, management) to ensure the highest level of customer service-------------------------------------------------Job Family Group: Technology-------------------------------------------------Job Family:Business Analysis / Client Services------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View the "" poster. View the .View the .View the -----------------------------Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citi, Jacksonville , Workforce Analyst, Professions , Atlantic Beach, Florida