IT Business Consultant II - OpsTech
Company: Black Knight Technologies, LLC
Location: Jacksonville
Posted on: August 7, 2022
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Job Description:
Position:IT Business Consultant II - OpsTechJob
Description:Black Knight is the premier provider of integrated
technology, services, data and analytics that lenders and servicers
look to first to help successfully manage the entire loan life
cycle. Our deep understanding of regulatory and compliance issues
complements the knowledge, technology and solutions we offer to
help our clients achieve their business goals. Black Knight offers
leading software systems; data and analytics offerings; and
information solutions that facilitate and automate many of the
business processes across the mortgage life cycle.JOB FAMILY
DESCRIPTIONResponsible for partnering with internal and external
clients to develop and resolve operational solutions. Provides
technical direction while guiding clients through the
implementation of software products.GENERAL DUTIES &
RESPONSIBILITIESWorks directly with a client to identify and
resolve operational issues, to solve problems or make decisions
requiring technical expertise or specialized knowledge.Collaborates
with the development team to prepare estimates of resources needed
to complete activities and projects.Manages projects or project
sub-plans by developing, coordinating and controlling the steps
necessary to carry out a project within established time frame,
quality and requirements.Investigates client needs, regulations,
and technology to provide input into the design of a new system,
system enhancements, or acquired software or hardware.Elicits and
clearly defines client needs by assessing and documenting business
opportunities, benefits, risks, and success factors of potential
business solutions.Prepares and updates written material and
explanations to accompany systems, programs, and program
changes.Provides complex and/or specialized business
function/end-user support to various short- and/or long-term
clients.Coordinates and executes testing for multiple, major
applications. Develops and coordinates training for client
personnel.Evaluates and documents the performance of tested
software and the quality testing process, in conjunction with the
development team, to provide feedback to project team and
management for current and future reference.Provides vendor
relations and client support, training and testing within the area
of expertise.Independently resolves errors and issues as they occur
with minimum involvement and guidance from management.Performs
other related duties as required.EDUCATIONAL GUIDELINESBachelor's
degree or the equivalent combination of education, training, or
work experience.ADDITIONAL EXPERIENCE REQUIREMENTSPrior Mortgage or
Home Equity Servicing experience highly preferredFunctional
knowledge in the following area(s) may be required:Customer
ServiceDefaultEscrowSpecial LoansInvestorYear EndCashLoanSphere
MSP, LoanSphere Bankruptcy/Foreclosure, or LoanSphere Invoicing
experience highly preferredGENERAL KNOWLEDGE, SKILLS &
ABILITIESKnowledge of mortgage and home equity servicing
industryFamiliarity with Black Knight products and servicesAdvanced
knowledge of methods, tools, and technology used to carry out tasks
necessary to prepare business assessment deliverablesAdvanced
knowledge of the principles, processes, phases and roles of
multiple applications development methodologiesProficiency in
quality management methods, tools, and technology used to create
and support defect-free, application software that meets the needs
of the client/business partnerAdvanced knowledge of conversion
methodologies and the basic principles, processes, phases and roles
relevant to each conversion methodologyProficiency in Microsoft
Office and e-mail software applicationsAdvanced knowledge of
project management methodologiesAbility to understand and focus on
the clients' needs while establishing credibility and building
relationships with clientsAbility to perform analysis, solid
decision-making and problem solving skillsAbility to use effective
listening skills to develop understanding of user questions or
problemsAbility to rely on experience and judgment to plan and
accomplish goalsAbility to establish and manage priorities
effectivelyAbility to demonstrate interpersonal and teambuilding
skills and manage conflictExcellent verbal and written
communication skills to non-technical and technical audience
membersAbility to establish and maintain effective working
relationships with employees, clients and the publicWillingness to
travel and work at client locations, sometimes for extended periods
of timeIT Business Consultant II Intermediate level role. Possesses
a general understanding of developing and resolving operational
solutions and uses this knowledge to bring solutions to internal
and external clients. Supports several moderately complex projects.
Works with business partners within one business function to
identify and resolve operational issues, to solve problems or make
decisions requiring technical expertise or specialized knowledge.
Displays a demonstrated knowledge of the business area to resolve
problems on an ongoing business. Generally works on one or more
projects at a time as a project team member. Typically requires
four (4) or more years of experience in a relevant business
analysis/consulting role.Although target pay range may vary by work
location, a representative pay range is $65,000 to $80,000
annually. Eligible to participate in medical, dental and vision
insurance, life insurance and disability insurance, 401(k) plan and
employee stock purchase plan. Eligible to participate in the
discretionary annual performance bonus.Black Knight is an Equal
Opportunity/Affirmative Action employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, gender, gender identity or expression, sexual
orientation, national origin, disability, age, and protected
veteran or military family status. Our employees' diversity is our
strength, and when we embrace our differences, it makes us better
and brighter. Black Knight's commitment to inclusion is at the core
of who we are, and motivates us in how we do business each and
every day. Location:Jacksonville, FLTime Type:Full time
Keywords: Black Knight Technologies, LLC, Jacksonville , IT Business Consultant II - OpsTech, Professions , Jacksonville, Florida
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