Collection Associate

Company: HD Supply
Location: Jacksonville
Posted on: August 7, 2022

Job Description:

Job SummaryResponsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and reduce accounts receivable delinquency. Major Tasks, Responsibilities, and Key Accountabilities

• Communicates with customer to determine reason for overdue payment and review terms of sale, service, or credit contract.
• Receives payments and posts amount paid to customer account.
• Documents information about financial status of customer and status of collection efforts.
• Reviews and monitors assigned accounts and all applicable collection reports. to maintain up-to-date customer records.
• Maintains clear documentation of customer contact through the collection or dispute process. Ensures timely follow-up of open disputes is completed in accordance with service level agreements.
• Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.
  Nature and Scope
  • Refers complex, unusual problems to supervisor.
  • Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
  • None.
    Work Environment
    • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
    • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
    • No travel required.
      Education and Experience
      • HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.
        
        

Keywords: HD Supply, Jacksonville , Collection Associate, Professions , Jacksonville, Florida