Collection Associate
Company: HD Supply
Location: Jacksonville
Posted on: August 7, 2022
Job Description:
Job SummaryResponsible for contacting customers for the purpose of
collecting outstanding accounts receivables on orders. Resolve
customer billing problems and reduce accounts receivable
delinquency. Major Tasks, Responsibilities, and Key
Accountabilities
- Communicates with customer to determine reason for overdue
payment and review terms of sale, service, or credit contract.
- Receives payments and posts amount paid to customer
account.
- Documents information about financial status of customer and
status of collection efforts.
- Reviews and monitors assigned accounts and all applicable
collection reports. to maintain up-to-date customer records.
- Maintains clear documentation of customer contact through the
collection or dispute process. Ensures timely follow-up of open
disputes is completed in accordance with service level
agreements.
- Resolves internal and external customer non-payment issues,
invoice discrepancies, and customer payments outside of approved
terms.
Nature and Scope
- Refers complex, unusual problems to supervisor.
- Under general supervision, exercises some judgment in
accordance with well-defined policies, procedures, and techniques.
Work typically involves regular review of output by a senior
coworker or supervisor.
- None.
Work Environment
- Located in a comfortable indoor area. Any unpleasant conditions
would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and
there is frequent opportunity to move about. On rare occasions
there may be a need to move or lift light articles.
- No travel required.
Education and Experience
- HS Diploma or GED strongly preferred. Specialized skills
training/certification may be required. Generally 2-5 years of
experience in area of responsibility.
Keywords: HD Supply, Jacksonville , Collection Associate, Professions , Jacksonville, Florida
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