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Collection Associate

Company: HD Supply
Location: Jacksonville
Posted on: August 7, 2022

Job Description:



Job SummaryResponsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and reduce accounts receivable delinquency. Major Tasks, Responsibilities, and Key Accountabilities

  • Communicates with customer to determine reason for overdue payment and review terms of sale, service, or credit contract.
  • Receives payments and posts amount paid to customer account.
  • Documents information about financial status of customer and status of collection efforts.
  • Reviews and monitors assigned accounts and all applicable collection reports. to maintain up-to-date customer records.
  • Maintains clear documentation of customer contact through the collection or dispute process. Ensures timely follow-up of open disputes is completed in accordance with service level agreements.
  • Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.
    Nature and Scope
    • Refers complex, unusual problems to supervisor.
    • Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
    • None.
      Work Environment
      • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
      • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
      • No travel required.
        Education and Experience
        • HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Keywords: HD Supply, Jacksonville , Collection Associate, Professions , Jacksonville, Florida

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