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Global Production Management- PTS Project Coordinator

Company: Citi
Location: Callahan
Posted on: November 25, 2022

Job Description:

Our dynamic team makes a big difference in the way our business is operated, and as the Production Management Workforce Utilization Analyst, you will manage critical resourcing initiatives that drive improvements in overall operational stability. If you are a natural leader with extensive communication skills and the ability to approach a situation from a critical standpoint to identify and develop the best solution. Come join our team and help guide our business as we move forward.

The Workforce Utilization Analyst is responsible for performing end-to-end analysis, execution, management, oversight and reporting for Workforce Utilization/Productivity within the supported organizations, across all locations including collaborating on Demand/Capacity Management for workforce across the globe based on Demand Volume fluctuations while driving productivity across the Organization.

The Workforce Utilization Analyst will also collaborate with various team members and in partner organizations Business Office like the Workforce Leads, Third Party Management Leads, Finance, and the Regional leads on the monthly/ quarterly workforce governance for all regions across the globe to provide deep insights into workforce metrics on Utilization and productivity.

The role relies on developed skill sets and training; however, must always utilize inherent decision-making abilities to address issues, gap identification and remediation plans to drive an efficient workforce utilization intelligence in a volume-based business. The candidate also has the onus and skill set to identify and propose improvement possibilities and actions required in proactive response to evolving needs.

Job Functions/Responsibilities

The functions of this role include, but are not limited to:

  • Engagement with VP, SVP, Director and MD Officer Levels in discussions regarding workforce management as a subject matter expert to provide workforce reporting/ analytics insights affecting the organization.
  • Collaborate with various global teams in Production Management and the Business Office to evaluate Workforce requirement to meet contractual obligations.
  • Evaluate Workforce time booking in Citi's Internal system to determine where and how much effort is put into various Production Support Projects globally.
  • Gathering, compiling, and analyzing data in order to extract information from various Data platforms to perform analysis at the country, regional, global based on resource type.
  • Ability to follow process documentation
  • Forecast work volume, productive effort, staff shrinkage by work type, and makes staffing recommendations to enhance workforce management and organization goal performance.
  • Maintaining, creating/updating process documentation
  • Partnering with teams to ensure seamless implementation of enhancements, or remediation efforts or handover of new functions within the Production Management organization Required Skills
    • Ability to define metrics, aggregate/ analyze data to create reports with highest level of accuracy. Certain percentage of the role is to generate reports on a pre-defined cadence and distribute to various organizations.
    • Financial understanding of Cost structure in corporate environment in a Technology Organization.
    • Must be able to example and apply active governance and workforce methodologies to roles and functions supported.
    • Expert proficiency with Microsoft Office Products, IE- Excel, Word, etc.
    • Intermediate/Expert level ability to perform database queries and extract necessary data.
    • Ability to productively work with minimal or no direct supervision
    • Working ability to communicate with all management levels within an organization, credibility, and ability to influence leaders
    • Analytical and critical thought required to resolve issues in a variety of complex situations, without supervision
    • Excellent oral and written communication skills and ability to provide high level updates to senior management, and work with the regional support teams to get results
    • Customer Service skills required
    • Knowledge of project management methodologies (PMI, Agile, etc.) desired
    • Demonstrable ability to identify, implement and maintain "value-add" improvements and efficiency ideas.
      Position Requirements:
      • Bachelor's degree Management Information Sciences, Business Analytics or related course of study or equivalent skill-set and demonstrable experience.
      • 2 years working within a technology environment
      • 2+ years working with Data with respect to mining, warehousing, analyzing & reporting
      • Preferred experience in Workforce management for a Global Organization.
      • Preferred Financial understanding within a Cost center organization
      • Proven experience partnering with global and regional support teams
      • Bilingual skills preferred
      • Demonstratable experience performing analytics and reporting -

        Job Family Group:

        Technology -

        Job Family:

        Business Analysis / Client Services

        Time Type:

        Full time

        Primary Location:

        Irving Texas United States

        Primary Location Salary Range:

        $64,290.00 - $89,700.00

        Citi is an equal opportunity and affirmative action employer.

        Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

        Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

        View the " EEO is the Law " poster. View the EEO is the Law Supplement .

        View the EEO Policy Statement .

        View the Pay Transparency Posting


        Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citi, Jacksonville , Global Production Management- PTS Project Coordinator, Professions , Callahan, Florida

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