Company: Suddath Van Lines, Inc.
Posted on: January 27, 2023
The Suddath Companies is a multifaceted group of companies that
specialize in worldwide corporate employee relocations, household
moving, warehouse and logistics management and specialized
Responsible for providing proactive and excellent customer service
to assigned accounts, assisting with scheduling inbound and
outbound shipments with Customer's Carrier's (including LTL and TL
shipments) if applicable, and managing invoices and billing
documents. Responding to all inquiries and complaints concerning
work orders, invoices, shipments, inventory counts, etc. Helps
implement Company Quality, Safety, and Customer Standard Operating
Procedures (SOP's.). Coordinates with vendors, sales staff,
customer service representatives, billing representatives,
warehouses and shippers, as needed.
Essential Duties and Responsibilities:
- Act as a liaison between the warehouse and the customer for
account and operational needs and work to resolve any discrepancies
between the two.
- Develop/maintain productive relationships with clients,
vendors, agents, and industry partners.
- Oversee all aspects of assigned orders. Including order entry,
scheduling transportation needs, maintaining order communication,
tracking order status, addressing cancellations, resolving order
issues, maintaining documentation, and providing proactive customer
- Maintain and adhere to company SOP's and Quality Assurance
process and guidelines for all Customers and operational
activities, including order specs, shipping requirements, and
communication (systems/email/phone) specific to each customer.
- Support onboarding process for new customers.
- Maintain damage records, backorder logs, and any applicable
regulatory reporting as needed.
- Identify and recommend process improvements.
- Coordinate with corporate billing staff to ensure accounts are
billed accurately and timely. May review/prepare billing as
- Maintain Project KPI's. Identify and recommend training, work
allocation, and problem resolution.
- Maintain customer reporting for both internal and external
- Participate in internal and/or external customer meetings as
needed to review processes and metrics and address customer
questions and concerns.
- Participates in the development of department goals and
objectives; recommends, implements, and administers methods and
procedures to enhance operations
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
Other Duties & Responsibilities:
Knowledge of inventory management procedures and general
warehousing terminology and practices. Familiarity with warehouse
and inventory management systems required. Solid mathematic and
financial accounting principles. Proficiency with all MS Word
programs (e.g. Excel, Outlook) and ability to quickly learn
warehouse system and transportation systems, if applicable. Ability
to do spreadsheet tracking and data analysis is vital.
Interpersonal and communication skills are critical. Must have the
ability to manage multiple party communications utilizing various
forms of software technology and will be expected to successfully
negotiate and resolve customer claims. Must excel in time
management, prioritizing deadlines, and communicating with
Management proactively if deadlines need to be extended. Must have
strong teamwork and cooperation skills. Must be able to
periodically work a flexible schedule.
Education & Experience:
Minimum of High School Diploma, college degree or some college
experience highly preferred. Minimum 2 years of direct experience
in a similar industry preferred, or 2 year completion of Logistics
and Transportation courses through accredited college.
Cubicle working environment. Noise level in the work environment is
usually moderate. Some facilities may cause exposure to warehouse
working environment where loud noises are typical and exposure to
varying weather temperatures may exist.
- The employee must occasionally lift and/or move up to 10
- While performing the duties of this Job, the employee is
regularly required to sit; use hands to finger, handle, or feel and
talk or hear.
- The employee is occasionally required to reach with hands and
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
national origin, disability, or status as a protected veteran.
Use your current and previous experience to find new opportunities
on the road to success. At Suddath, we're committed to helping our
employees flourish and reach new heights.
Keywords: Suddath Van Lines, Inc., Jacksonville , Logistics Coordinator, Professions , Jacksonville, Florida
Didn't find what you're looking for? Search again!