Help Desk Analyst II
Company: Robert Half
Location: Jacksonville
Posted on: March 18, 2023
|
|
Job Description:
Description Looking for a new opportunity? Apply for this Help
Desk Analyst II role with a growing company. We invite you to apply
if you are a self-confident, motivated person with a strong work
ethic and excellent communication skills who enjoys a fast-paced,
team-driven environment. We need you to handle complex end-user
support issues and provide support to team members by focusing and
restoring service to the end users. One of the most important
parts, though, is how your role as the Help Desk Analyst relates to
IT projects and IT Service Management initiatives. If you
understand Incident, Problem, Change Management and other
processes, you will have an edge over the competition. It is
important for the chosen candidate to understand how these
processes work together to provide superior support and high
availability of our business. YKey responsibilities- Provide
guidance to Tier 1 support and team members- This job succeeds when
it can facilitate user account management by handling onboarding,
change and departure processes- Meet and exceed SLA standards:
Close tickets in a timely manner, while upholding customer service
standards- Troubleshoot end user issues: Provide root-cause
analysis on various web and mobile applications; handle escalated
tickets relating to server/network related issues- Understand
concepts related to networks, servers, PCs, databases, proprietary
systems, etc.- Maintain hardware and peripherals: Responsible for
upgrading and replacing computer parts; handle documentation and
asset inventory- Understand and utilize ITIL processes (Incident,
Problem, Change, etc.) and how they are used in a corporate
environment Requirements - 3+ years' of experience supporting
desktop/server operating systems and technologies such as Active
Directory, DNS, Exchange and VMware - Technical skills to serve as
escalation point for handling incidents and service requests
related to application, operating system and other service related
problems- Proficiency in Microsoft Outlook- Solid understanding of
Microsoft Windows- Active Directory experience- Strong
problem-solving skills- Ability to analyze complex business
problems, propose effective solutions and understand and apply
business vision and direction - A combination of superior customer
service skills and technical aptitude- Ability to multitask and
communicate well with individuals of all backgrounds- Must be able
to work independently with minimal supervision Technology Doesn't
Change the World, People Do. - Robert Half is the world's first and
largest specialized talent solutions firm that connects highly
qualified job seekers to opportunities at great companies. We offer
contract, temporary and permanent placement solutions for finance
and accounting, technology, marketing and creative, legal, and
administrative and customer support roles.Robert Half puts you in
the best position to succeed by advocating on your behalf and
promoting you to employers. We provide access to top jobs,
competitive compensation and benefits, and free online training.
Stay on top of every opportunity - even on the go. Download the
Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap
apply, instant notifications for AI-matched jobs, and more.All
applicants applying for U.S. job openings must be legally
authorized to work in the United States. Benefits are available to
contract/temporary professionals. Visit
https://roberthalf.gobenefits.net/ for more information. - 2023
Robert Half. An Equal Opportunity Employer.
M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing
to Robert Half's Terms of Use
(https://www.roberthalf.com/terms-of-use) .
Keywords: Robert Half, Jacksonville , Help Desk Analyst II, Professions , Jacksonville, Florida
Click
here to apply!
|