IT Help Desk Technician

Company: iVenture Solutions
Location: Jacksonville
Posted on: March 18, 2023

Job Description:

Description
Our Help Desk Technicians are the best of the best. Each day we have the privilege of putting smiles on the faces of hundreds of clients. Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear. The right candidate will join a high energy, fast paced company and team of very dedicated individuals supporting the IT environments of over 190 local small and mid-sized businesses.
Please note: we are not a recruiter or placement service.
Position Overview
Perks of working here as an IT Help Desk Technician:

• WFH Flexibility
• Focus on Work/Life Balance
• We match 4% on your 401K
• Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year
• Comprehensive benefits package which includes paid life insurance and paid long term disability
• Peerfit membership - providing free sessions at local gyms and studios
• Paid Maternity, Paternity and foster leave
• Quarterly employee/family outings
• Career Path road mapping
• $200 spend in our iVenture Company Store on your anniversary year with us!
• Real Culture initiatives and recognition, not just pizza parties
• 360 degree feedback. You talk, we listen.
• Mileage reimbursement
• Super cool technology - virtual lab, paid certifications and training days
• iVenture is rated by its employees as a "Great Place to Work" and has a strong culture and exceptional core valuesYou are a great IT Help Desk Technician candidate if you have.....
  • Bachelor's Degree, business related field preferred, or equivalent experience
  • Minimum of 1 year experience working in a 50+ user Windows desktop/server environment
  • CompTIA A+ and/or Net+ certified
  • Well-rounded Microsoft desktop technology experience and user support.
  • Experience supporting the following:
    • Expert with Windows 10/11
    • Exposure to Windows server technology, Active Directory and common network protocols
    • Flexibility to accommodate after-hours and weekend client and team member needs
    • Participate in a 2 week on-call rotation every 8-10 months
    • Strong communication skills both verbal and written
    • Excellent customer service skillsWhat you'll be doing as an IT Help Desk Technician:
      • Support Microsoft Windows desktop technologies
      • Support Microsoft Windows desktop and server technologies
      • Consult with our clients and offer guidance on technology use and best practices
      • Responsible for detailed documentation and follow-up with clients
      • Provide fast and friendly tech support to end-users, IT managers, and C-level executives
      • Consult with clients and offer guidance on technology use and best-practices
      • Communicate the need for escalation promptly
      • Typical Week: 85% help desk, 10% server/network support, 5% training/meetingsAdditional Information:
        • Valid driver's license and insurance with reliable transportation. This position will require infrequent local travel.
        • Smoking is prohibited at all client sites and iVenture offices
          About iVenture SolutionsiVenture Solutions is an award-winning managed service provider delivering superior IT solutions to businesses across Florida. With a comprehensive range of services including IT support, cloud hosting and cybersecurity, iVenture gives businesses back time to do what matters most.
          Learn more about what our employees say about us here: Great Place to Work
          No office politics, no dead-ends. We mean what we say and expect the same.

Keywords: iVenture Solutions, Jacksonville , IT Help Desk Technician, Professions , Jacksonville, Florida