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Value Stream Architect - Intermediate

Company: Citizens Property Insurance Corporation
Location: Jacksonville
Posted on: March 17, 2023

Job Description:


Citizens is pleased to offer this opportunity on a mostly remote / virtual basis however the selected candidate must live within a commutable distance (approximately 50 miles) to Citizens Jacksonville, FL office. In office, 3 consecutive days per quarter OR more if you like!

Value Stream Architect - Intermediate

Searching for a place to make your mark? Every great team depends on the individual contributions of its members; the skills, talent, and the passion that each team member brings. At Citizens, we are interested in building a workforce of top achievers committed to our company's success - and their own! Our company values the knowledge that comes from experienced individuals with a variety of backgrounds, in or out of insurance.

Citizens Mission is to provide property insurance protection in Florida to those who are, in good faith, unable to obtain coverage through the private market while also providing the utmost in customer service. Our Values are public service, integrity, respect, responsiveness, and sound judgment. We strive to not only provide affordable insurance products and services but also to provide sound financial responsibility to the Citizens of Florida.

At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us!

The value stream architect is responsible for optimizing operational and development value streams using various lean-agile practices and tools. For operational value streams, the architect leads and enables enterprise-wide adoption of lean methods and tools designed to reduce waste and improve flow. For development value streams, the architect designs value stream architectures and integrates the software development toolchain using a no-code value stream management platform. Additionally, the value stream architecture team works closely with value stream engineering, DevOps engineering, and enterprise architecture to continually measure, modernize, and optimize the architecture to take advantage of emerging trends and organizational capabilities. The architect continuously evaluates value stream performance and provides insights into improvement opportunities.

The Value Stream Architect is a broad, technical role

Intermediate Architects have in-depth experience with DevOps or continuous improvement and will continue to build skills across both domains plus coaching, mentoring, and teaching. Continuous learning, individual research, and pair work are typical for this position.

Job Duties

Models' ethical behavior and executes job responsibilities in accordance with Citizen's core values, ethics, and information protection policies.

Design target architectures for development value streams. Create end-to-end visibility of all software delivery value streams from customer request through delivery and the customer feedback loop. Model development value streams and optimize the tool and artifact networks. Define integration strategies with other VSAs, and work with product owners and enterprise architecture to create roadmaps and backlog items. Support the EBSAs and business leaders in modeling operational value streams. Ensure the operational and development value stream efforts align to each other and enterprise priorities.

Improve operational value streams. Collaborate with value stream leaders and enterprise business solution architects (EBSAs) to design, measure, and improve operational value streams. Coordinate with process automation (RPA) to automate processes.

Increase the observability and measurability of any value streams across the enterprise. Integrate all development value streams into the value stream management platform. Maintain the measurement systems and manage artifact types, states, and flow in value stream management tools. Continually monitor performance and ensure business leaders, product owners, and teams understand and act on the performance metrics. Contribute to designing new measurement systems and optimizing existing systems across various platforms.

Enable value stream management best practices. Serve as the subject matter expert of the existing and future value stream architecture for an agile release train. Provide strategic and technical oversight to multiple agile teams to help the teams align to the architectural constraints for the release train and enterprise. Socialize best practices in value stream management, design robust and scalable value stream management integrations, and approve toolchain integration designs.

Enable organizational upskilling across technical practice modernization and continual improvement. Modernize the organization by mentoring teams to adopt new tools, methodologies, and platforms. Provide training, support, and occasional consulting services to critical collaborators while developing their competencies. Lead research of emerging practices in lean-agile, continuous improvement, software development, DevOps, and related disciplines. Develop recommendations based on research, market trends, and business acumen. Identify and assist in closing knowledge and skill gaps within teams. Design and facilitate assessments and workshops for teams. Lead and contribute to communities of practice and other workgroups. Consult for and mentor individuals and groups.

Continually improve the performance of each operational and development value stream. Identify bottlenecks and apply continual improvement tools to reduce waste and improve flow. Develop current and future state process simulations and conduct complex data analysis. Work with agile teams, agile coaches, and release train staff to organize people and processes to optimize the flow of value.

Maintain owned products. Maintain relevant value stream management and process management systems and products. Responsibilities include configuration, administration, design, optimization, and troubleshooting.

Qualifications Knowledge Required

Strong knowledge of value stream management principles and best practices

Strong knowledge of value stream management frameworks and tools, such as Flow Framework, Flow Metrics, and Tasktop

DevOps and DevSecOps domain knowledge, such as continuous integration, continuous deployment, observability, and process automation

Working knowledge of lean-agile development practices, such as agile software engineering, extreme programming (XP), low-code development, and no-code development

Strong knowledge of lean six sigma practices, techniques, and tools, including statistical analysis, problem-solving, change management, and project management

Knowledge of agile at scale frameworks such as SAFe and agile methodologies such as Scrum and Kanban

Knowledge of agile delivery practices, such as feature breakdown and story mapping, agile product management, model-based systems engineering, and iterative and incremental development

Strong knowledge of economic justification tools and data-driven decision making, such as weighted shortest job first (WSJF), return on investment (ROI), and cost[1]benefit analysis (CBA)

Knowledge of organizational change management (OCM) frameworks and techniques, such as lean change management and PROSCI

Knowledge of data modeling and data management practices, including entity relationship diagrams, data definition, data structures, data quality analysis, and data maintenance

Skills & Abilities Required

Experience with modernizing enterprise-level systems and practices.

Proven ability to identify, analyze, and solve complex problems through analytical approaches.

Proven ability to manage multiple initiatives while delivering high-quality work on time.

Track record of professional development through independent study

Ability to work effectively in a remote or distributed environment

Excellent interpersonal and communication skills

Track record of designing and implementing robust processes

Proficiency with process management and value stream management tools, such as Tasktop Integration Hub, Tasktop Viz

Proficiency with tools designed for process and data analysis, management, modeling, and visualizations, such as iGrafx, Minitab, PowerBI, Microsoft Office Suite, Visio

Experience with measurement system design, analysis, and improvement, including dashboard and data model development

Ability to coach, train, and mentor others

Experience participating in and leading continual improvement / continuous improvement activities, including workshop facilitation, process mapping, process improvement, and waste elimination

Application configuration, administration, and maintenance experience

Ability to lead large projects using structured project management approaches

Preferred Knowledge, Skills, Abilities or Education

  • 1 or more value stream architecture or value stream management certifications, such as Disciplined Agile Value Stream Consultant (DAVSC) or Value Stream Management Foundation

  • 2 or more agile certifications, such as SAFe Program Consultant (SPC), Professional Agile Leadership (PAL), Certified Agile Leadership (CAL), or any SAFe certifications

  • Advanced improvement certification, such as Lean Six Sigma Black Belt

  • Experience working on an agile team in a scaled agile environment

  • Hands-on experience configuring and maintaining value stream management software such as Tasktop

  • Hands-on experience in DevSecOps, enterprise architecture, hardware support, or software engineering

  • Hands-on experience working with release management, continuous integration and continuous deployment, or process engineering

  • Hands-on experience developing and maintaining process management frameworks * Financial services (banking, insurance) experience

  • Hands-on experience leading enterprise-level projects using structured project management approaches

  • Hands-on experience developing and delivering training materials related to lean-agile, lean six sigma, DevOps, or software development

  • Exposure to developing strategies and roadmaps and building buy-in with stakeholders

  • Demonstrated application of Lean Six Sigma techniques with strong outcomes

  • Hands-on experience working with Robotic Process Automation (RPA) tools, such as UiPath

    Experience (Required)

    4 or more years of combined domain experience in value stream architecture, DevOps, business transformation, and/or information management AND Proven history of leading projects or initiatives with strong outcomes.


    • High School Diploma - GED

    • Bachelor's Degree OR 4 years relevant experience, OR a combination of college education and relevant experience equivalent to 4 years. Information Technology, Computer Science, or related field preferred.

    • Must have 1 intermediate improvement certification, i.e., Lean Six Sigma (Green Belt) or obtain within 18 months of being in the job AND Must have 1 or more agile technical or leadership certifications such as SAFe, DevOps Practitioner (SDP) or Professional Agile Leadership (PAL)

      Scope of work

      What percentage of time is accountable for long-term strategic planning? 5%

      What percentage of time is accountable for short-term operational goals? 60 %

      What percentage of time is accountable for transactional, day to day operational support? 35%

      Physical Requirements:

      Occasional - Move, Traverse, Position self (to), Move, Travel

      Frequent - Stationary position

      Continuous - Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess.

      Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, PTO, EAP, Tuition Reimbursement, Community Service and much more!

      • Retirement savings plan with a generous company match

      • Medical, dental and vision coverage

      • Company Paid employee basic life insurance and short-term disability

      • Generous paid time off: vacation, sick and holiday leave

      • Employee Assistance and Wellness Programs

        • Tuition reimbursement

        • Professional and leadership development opportunities

        • Flexible work schedule

        • Company Paid Parking (Jacksonville location)

        • Employee recognition programs

        • Relocation assistance (where applicable)

        • Community and volunteering opportunities

        • Casual dress

          Citizens is Proud to Be an Equal Opportunity Employer


          Primary Location: US-FL-JacksonvilleOther Locations: US-FL-JacksonvilleWork Locations: Jacksonville (Distributed Workforce) 301 West Bay Street Suite 1300 Jacksonville 32202Job: EO - Business ProcessOrganization: CPIC BUJob Posting: Aug 31, 2022, 2:21:46 PM

Keywords: Citizens Property Insurance Corporation, Jacksonville , Value Stream Architect - Intermediate, Professions , Jacksonville, Florida

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