Breakfast Attendant/Shuttle Driver
Company: La Quinta by Wyndham Jacksonville - Butler Blvd
Location: Jacksonville
Posted on: September 11, 2023
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Job Description:
Highgate Hotels
Highgate is a leading real estate investment and hospitality
management company widely recognized as an innovator in the
industry. Highgate is the dominant player in major U.S. gateway
cities including New York, Boston, Miami, San Francisco and
Honolulu, with a growing Caribbean and Latin America footprint. The
hospitality forward company provides expert guidance through all
stages of the property cycle, from planning and development through
recapitalization or disposition. Highgate has a proven record of
developing its diverse portfolio of bespoke lifestyle hotel brands,
legacy brands, and independent hotels and resorts with contemporary
programming and digital acumen. The company utilizes
industry-leading revenue management tools that efficiently identify
and predict evolving market dynamics to drive outperformance and
maximize asset value. With an executive team consisting of some of
the most experienced hotel management leaders, the company is a
trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in New York, Chicago, Dallas,
London, Miami, and Seattle. www.highgate.com .
Location
La Quinta Jacksonville - Butler Blvd.
4686 Lenoir Avenue South
Jacksonville, FL 32216
Overview
The Breakfast Attendant is responsible for providing exceptional
service to guests in an efficient and courteous manner within the
complimentary breakfast area of a hotel.
Shuttle Drivers are responsible for providing hospitality in an
attentive, friendly, and efficient manner to all guests.
Additionally, Drivers are responsible for maintaining shuttle
maintenance and keeping them fueled and road worthy. Also, drivers
must abide by all traffic and airport laws when driving and
immediately reporting all incidents to the supervisor. The ability
to work well independently, with minimal direct supervision will be
required at times.
Responsibilities
Breakfast Attendant Responsibilities
- Approach all encounters with guests and employees in an attentive
friendly courteous and service oriented manner.
- Maintain a high standard of personal appearance and grooming
which includes wearing the proper uniform and name tag when
working
- Greet and seat guests at appropriate tables in a timely
manner
- Ensure quality control of menus with regard to cleanliness and
appearance
- Clear clean and reset tables/hotel spaces per client request or
management instruction
- Ensure all service areas are stocked organized clean and neat and
all side work is complete each shift
- Accommodate any special requests made by a guest and offer
appropriate alternatives when necessary
- Communicate with all departments regarding in house VIPs
- Support all areas of the beverage and food service as necessary
including washing dishes by hand and/or placing them in a
dishwashing machine restocking dishes glassware utensils pots and
pans or other necessary equipment sweeping and mopping floors
washing work tables walls refrigerators and meat blocks moving
trash and garbage to designated areas
- Have a complete knowledge of standards of service for receiving a
room service order
- Have a thorough knowledge of menus and current specials in all
applicable departments
- Carry out cashiering functions in closing checks and end of shift
paperwork
- Perform opening and closing procedures and side work duties
according to station rotation assignment
- Answer questions about the hotel the hotel-brand standards guest
expectations the unique characteristics of the hotel local area
attractions and things to do
- Perform any other duties or attend meetings as requested by
management
- Produce high quality drinks including but not limited to
specialty coffee and tea drinks specialty cocktails and beverage
requests as required by hotel
Shuttle Driver Responsibilites
-Complete maintenance log accordingly.
-Assist with customers' belongings if they choose to place it in
storage (items might include luggage, baby strollers, suit jackets,
and wheelchairs).
-Provide information as requested by guests.
-Maintain safety guidelines on shuttles and drive responsibly at
all times.
-Maintain hotel emergency procedures.
-Immediately report all incidents to the manager or supervisor.
-Clean vans accordingly.
-Refuel vans as needed.
-Maintain acceptable volume for onboard music.
Keywords: La Quinta by Wyndham Jacksonville - Butler Blvd, Jacksonville , Breakfast Attendant/Shuttle Driver, Professions , Jacksonville, Florida
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