Analyst- Ingredients - Coffee Lab
Posted on: November 19, 2023
All posting locations: Jacksonville, Florida, United States of
Job Function: 02 - Procurement
Date Published: 15-Nov-2023
Ref #: R-76760
Description & Requirements
As the Analyst for the Coffee Lab, you will be responsible for
supporting the maintenance of green coffee quality for Kraft
Heinz's North American coffee retail business, ensuring the quality
of green coffee meets our high standards through day-to-day lab
evaluations of tendered coffee. You will conduct intensive
roasting, grading, and steep cup flavor evaluations for all
incoming green coffee, as well as handling coffee quality data in
our proprietary systems. This role will also partner and
collaborate with several cross-functional areas (Procurement,
Operations, Logistics, and R&D) and suppliers as the quality
lead for the Green Coffee Office (GCO).
Essential Functions & Responsibilities
- Assists with management of day-to-day Green Coffee Quality Lab
operations, including the management and maintenance of all Green
Coffee specifications and standard operating procedures.
- Lead daily quality lab evaluations, including training of cup
and defect level demonstration. Performs daily sample testing using
steep cup flavor method evaluation, group discussion, and physical
evaluations of defect levels on suspect coffee samples. The role is
responsible for evaluating approximately -225MMlbs of green coffee
- Evaluate coffee type offerings and provide the Procurement team
with recommendations for spot purchases to maintain business
- Manage and support multisite quality certification programs,
including Rain-forest Alliance. Responsible for facilitating
cross-functional meetings providing program mentorship, conducting
reviews with marketing, plant operations, and labeling to ensure
program compliance, and schedule annual audits and coordinate
closure of findings to maintain certification.
- Responsible for making quality decisions for Procurement on
coffee tendered, including issuing rejection letters providing the
explanation for the rejection.
- Manage and maintain systems and tools supporting our quality
assurance programs, including generating routine reports and
sharing with applicable business partners. Serve as the primary
point of contact for SAP upgrades and troubleshooting.
- Support logistics, inventory planning, KHC sampler, and
suppliers with issues that occur for supply or container
- Supports expedited decision making and information flow to
minimize supply impact to manufacturing operations.
- Maintain trust and foster a strong business relationship with
Dupuy, a critical business partner, by actively participating in
daily green Coffee supply/demand calls and developing action
- Collaboratively partner with business in identifying and
implementing novel and creative means for reducing costs and
- Build and foster effective supplier relationships and
performance accountability including conducting business reviews
and ensuring that service targets are achieved. Includes acting as
the quality lead for supplier visits.
- Participates in commercialization meetings related to green
coffee, supporting R&D and business development
- Update and manage all working files on GCO TeamSite.
Responsible for updating and maintaining information related to
offerings, pre-shipments, standard contract, etc. which is utilized
as a tool for green coffee team members (quality, buyer,
- Assist R&D partners with sample and information requests as
it relates the business.
- Support technical research programs through educating and
training R&D partners on green coffee lab procedures crafting a
center of excellence, supporting future blend development and
Expected Experience & Required Skills
- Bachelor's degree from an accredited four-year college or
university in food science or equivalent combination of education
and experience. Candidates with Q Grader qualifications are highly
- 3+ years of experience in the food industry, manufacturing, or
a related field. Experience in green coffee quality, blending,
sensory, grading, and coffee organoleptic skills are highly
- Strong written, verbal, and analytical skills, as well as
interpersonal and presentation skills.
- Ability to understand, prioritize, and communicate
sophisticated information in an easily understandable format
tailored to a variety of audiences.
- Ability to work collaboratively in a team environment, support
requests from, and interact directly across all levels of the
- We "own" it at KHC and success requires an individual who is
results-oriented, self-motivated, proactive, independent, and
- Have strong analytical, planning, and execution skills,
including exceptional attention to detail.
- Possess a strategic mindset; can effectively articulate various
perspectives and impacts of issues and understand the future impact
to the business. Able to see all sides and the inherent value to
- Able to multitask and juggle projects at varying levels of
- Advanced proficiency in Microsoft Office Suite (Word, Excel,
PowerPoint, and Outlook), have an understanding for source-to-pay
tools (SAP, Ariba, etc.), and quality management systems.
- May require travel up to 10% of the time, extended hours, and
weekends as necessary.
Kraft Heinz is a global food company with a delicious heritage.
With iconic and emerging food and beverage brands around the world,
we deliver the best taste, fun and quality to every meal table we
touch. We're on a mission to disrupt not only our own business, but
the global food industry. A consumer obsession and unexpected
partnerships fuel our progress as we drive innovation across every
part of our company.
Around the world, our people are connected by a culture of
ownership, agility and endless curiosity. We also believe in being
good humans, who are working to improve our company, communities,
and planet. We're proud of where we've been - and even more
thrilled about where we're headed - as we nourish the world and
lead the future of food.
We grow our people to grow our business. We champion great people
who bring ambition, curiosity, and high performance to the table as
the guardians of our beloved and nostalgic brands. Good isn't good
enough. We choose greatness every day by challenging the ordinary
and making bold decisions. All while celebrating our wins - and our
failures - as we work together to lead the future of food.
Challenging the status quo takes talent. We invest in your purpose
and potential by developing skills and nurturing strengths that
leave a legacy on our business and a lasting impact on your career.
Because great people make great companies, and we're growing
something great here at Kraft Heinz.
Office Collaboration & Hybrid Work Environment
We believe our office environment fuels our collaboration,
connection & community as an organization and allows our employees
to grow toward greatness. We also believe providing a more flexible
and agile model is essential in today's workplace. A majority of
our office-based employees will be able to work remotely for up to
two days each week. Additionally, employees who are subject to this
hybrid model will be eligible to work from anywhere for up to six
weeks in a rolling 12-month period (in maximum two-week increments
and according to benefits and tax guidelines). Some jobs may be
required to be performed fully in office depending on the role's
responsibilities and requirements.
Kraft Heinz is an Equal Opportunity Employer that prohibits
discrimination or harassment of any type. All qualified applicants
are considered for employment without regard to race, color,
national origin, age, sex, sexual orientation, gender, gender
identity or expression, disability status, protected veteran
status, or any other characteristic protected by law. Applicants
who require an accommodation to participate in the job application
or hiring process should contact NATAI@kraftheinz.com.
Keywords: Kraft-Heinz, Jacksonville , Analyst- Ingredients - Coffee Lab, Professions , Jacksonville, Florida
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