Survey Instrument Repair Technician & Operations Assistant
Company: Duncan-Parnell Inc
Location: Jacksonville
Posted on: April 17, 2024
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Job Description:
Duncan-Parnell, one of the Southeast's leading distributors of
technology products and services for the construction, engineering,
survey, manufacturing, and design industries, is looking for a
Survey Instrument Repair Technician & Operations Assistant for our
Jacksonville, FL location. With the combination of our people,
their commitment and dependability, and by offering great products
from such trusted brands as HP, Trimble, Microdrones,
Quantum-Systems, DJI among others, Duncan-Parnell continues to grow
and become the top choice for the industries we serve.The Survey
Instrument Repair Technician and Operations Assistant is
responsible for performing a variety of services on customer's
optical and GNSS equipment including diagnostics, testing, repair,
calibration, upgrading, and cleaning. Duties will also include
assisting the Branch Manager with customer relations, order
fulfillment coordination, showroom display, and inventory
management. Essential Functions and DutiesProvide quality service
that meets or exceeds our service standardsAssist branch personnel
with customer relations: invoicing problems, pricing issues, order
problems, address changes, etc.Assist Branch Personnel in receiving
orders and productPerform repairs and calibrations on survey and
mapping equipmentConfiguration/testing of products: unpack,
calibrate, charge batteries, test basics of system to ensure
successful operation by end customersCreate and process service
work orders for incoming repairsAssist Branch personnel in
maintaining survey and mapping equipment rentals in Jacksonville
region: Assemble necessary equipment for rental including testing
for successful operation by end customers Prepare and process
rental agreements that outline fees and payment protocols while
ensuring accuracy and compliance with company policies and
procedures Works with customers instore for checking out and
checking in of rental equipmentMaintain and ensure that all rental
equipment is in proper working condition and schedule
maintenance/repairs as neededProvide initial equipment operation
training on rental equipment to new customersProcess incoming
customer data from rental equipment as neededCollaborate with
Regional Service Manager to always stay current on updated
training/authorizationsEnsure work areas are neat and
maintainedAdditional duties as assigned by Regional Service or
Branch ManagerRequirementsPrior experience or knowledge of
electronics and/or survey equipment High school diploma or
equivalentExperience in land surveying or in the construction
industry preferredOccasional travel for training Must be able to
perform critical physical tasks in support of the core functions of
this position, including sitting, standing, walking, lifting up to
50 pounds, carrying and reachingCompetencies Experience and
proficiency in Window 10/11 Operating SystemsMust possess good
communication skills verbally and written to serve
customersPersonal accountability in the workplaceMust be able to
multitask and work well under pressureHigh attention to detail and
accuracy OtherMust support and abide by Duncan-Parnell's values,
mission, policies, and practices in all activities and interactions
with co-workers, customers, suppliers, and other
stakeholders.Duncan-Parnell offers a comprehensive benefit program
including:Medical, dental, vision, life, and long-term disability
insuranceMedical and dependent care FSA or HSA401(k) Retirement
PlanPTO and holidaysDisclaimer The above statements are intended to
describe the general nature and level of work being performed by
employees in this position. They are not intended as a complete
list of all responsibilities, duties, and skills required. All
personnel may be required to perform duties outside of their normal
responsibilities as needed. PId129ab06cb00-25660-33722441
Keywords: Duncan-Parnell Inc, Jacksonville , Survey Instrument Repair Technician & Operations Assistant, Professions , Jacksonville, Florida
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