Benefits Analyst (Consumer Benefit Solutions)
Company: Aon
Location: Jacksonville
Posted on: April 23, 2024
Job Description:
Benefit Analyst As part of an industry-leading team, you will
help empower results for our clients by delivering innovative and
effective solutions as part of our Consumer Benefit Solutions group
in Lake Mary, FL. As a Benefit Analyst you will report directly to
the Director, Client Management.
While there is a preference for someone in the above listed office
location, this is a remote role with the flexibility to work
virtually from your home anywhere in the Continental United States.
Aon is in the business of better decisions At Aon, we shape
decisions for the better to protect and enrich the lives of people
around the world. As an organization, we are united through trust
as one inclusive, diverse team, and we are passionate about helping
our colleagues and clients succeed. What the day will look like
- Consults with each assigned Client to provide guidance on what
documentation Aon requires be provided for Aon to convert all
Client benefit information into the Aon Plan Design Document (PDD),
which functions as the documentation to support custom programming
for each Client's enrollment application.
- Analyzes clients benefits offerings/SPD's to ensure eligibility
rules and plan details are translated into both the PDD and into
the Client training curriculum
- Develops the Aon Plan Design Document (PDD) for each client,
utilizing extensive benefits knowledge and understanding of the
client's specific plans; primarily responsible for the accuracy and
completeness of the PDD and communications screens for each
assigned case
- Partners with the assigned Account Manager to manage the
implementation major milestones, and interact with Client Human
Resources/Benefits Department and Technology personnel to ascertain
all employee benefit plan specifics. Steps in to manage Account
Management tasks when they are on planned or unplanned PTO.
- Works closely with the Aon Technology division to build the
enrollment application to ensure a successful enrollment experience
for the Client.
- Interacts with internal implementation team members to help
ensure a successful enrollment experience for each Client.
- Interacts with various insurance carriers to ascertain
voluntary product specifics. Responsible for confirmation of all
voluntary benefit offers, commission documentation and requested
case set up documents.
- Completes Testing Criteria Documents for each case prior to the
testing phase of each case for distribution amongst the team.
- Tests enrollment program for each case prior to enrollment
starting. Leads all user testing initiatives, responsible for
tracking all issues, ensuring resolution and the overall
organization of the entire testing process.
- Performs the system demo with the client/broker prior to
enrollment start date
- Builds Training curriculum and define training plan.
Facilitates training with the Case Managers and/or Counselors
before the start of each individual case.
- Sets priorities and manages work flow to ensure efficient,
timely and accurate processing of transactions and other
responsibilities.
- Maintain a cordial and effective relationship with clients,
co-workers, carriers, vendors and other business contacts.
- Keeps informed regarding industry information, new product
information, legislation, coverages and technology to continuously
improve knowledge and performance.
- Interact with others effectively by utilizing good
communication skills, cooperating purposefully and providing
information and guidance, as needed, to achieve the business goals
of the company How this opportunity is different A competitive
total rewards package, continuing education & training, and
tremendous potential with a growing worldwide organization.Skills
and experience that will lead to success
1+ year Benefits plan administration
background1+ year customer service backgroundStrong functional
knowledge of Excel specific to creating, formatting and evaluating
formulas and working within templates. Must be proficient in Excel,
Word and other MS Office products along with Adobe products.Strong
written, oral and interpersonal communication skills.Advanced
problem solving and critical thinking skills.Ability to manage and
negotiate multiple priorities and deadlines. Education:
- HS Diploma required. Bachelor's degree preferred or equivalent
years of industry experience Pay Transparency The salary range for
this position (intended for U.S. applicants) is $46,100 to $58,000
annually. The actual salary will vary based on applicant's
education, experience, skills, and abilities, as well as internal
equity and alignment with market data. The salary may also be
adjusted based on applicant's geographic location. How we support
our colleagues Aon offers a comprehensive package of benefits for
full-time and regular part-time colleagues, including, but not
limited to: a 401(k) savings plan with employer contributions; an
employee stock purchase plan; consideration for long-term incentive
awards at Aon's discretion; medical, dental and vision insurance,
various types of leaves of absence, paid time off, including 12
paid holidays throughout the calendar year, 15 days of paid
vacation per year, paid sick leave as provided under state and
local paid sick leave laws, short-term disability and optional
long-term disability, health savings account, health care and
dependent care reimbursement accounts, employee and dependent life
insurance and supplemental life and AD&D insurance; optional
personal insurance policies, adoption assistance, tuition
assistance, commuter benefits, and an employee assistance program
that includes free counseling sessions. Eligibility for benefits is
governed by the applicable plan documents and policies. In addition
to our comprehensive benefits package, we encourage a diverse
workforce. Plus, our agile, inclusive environment allows you to
manage your wellbeing and work/life balance, ensuring you can be
your best self at Aon. Furthermore, all colleagues enjoy two
"Global Wellbeing Days" each year, encouraging you to take time to
focus on yourself. We offer a variety of working style solutions,
but we also recognize that flexibility goes beyond just the place
of work... and we are all for it. We call this Smart Working! Our
continuous learning culture inspires and equips you to learn, share
and grow, helping you achieve your fullest potential. As a result,
at Aon, you are more connected, more relevant, and more valued. Aon
values an innovative, diverse workplace where all colleagues feel
empowered to be their authentic selves. Aon is proud to be an equal
opportunity workplace. Aon provides equal employment opportunities
(EEO) to all employees and applicants for employment without regard
to race, color, religion, creed, sex, sexual orientation, gender
identity, national origin, age, disability, veteran, marital,
domestic partner status, or other legally protected status. Aon is
committed to a diverse workforce and is an affirmative action
employer. People with criminal histories are encouraged to apply.
We provide individuals with disabilities reasonable accommodations
to participate in the job application or interview process, to
perform essential job functions, and to receive other benefits and
privileges of employment in accordance with applicable law. Please
contact us to request an accommodation on Nothing in this job
description restricts management's right to assign or reassign
duties and responsibilities to this job at any time.
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Keywords: Aon, Jacksonville , Benefits Analyst (Consumer Benefit Solutions), Professions , Jacksonville, Florida
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