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Customer Support Analyst

Company: TEKsystems
Location: Jacksonville
Posted on: July 6, 2024

Job Description:

Description

Scope of Work

--- This position reports to the Operations / Support Manager and will be performing Level 2 SD and Desktop technical support, along with operations monitoring.

Specific Requirements

--- Associate's degree, or 2 additional years equivalent experience.

--- 2+ years / Related experience / supporting current windows desktop technologies, local area networks, and some exposure to Microsoft server. Four years of education and/or experience in information technology as described in the primary duties and responsibilities section, which includes a minimum of two of those four years of practical hands-on experience.

--- Requires periodic work during evening/weekend hours to provide support and project implementation.

--- The Computing Technology Industry Association (CompTIA) A+ or CompTIA Network+ certifications are required.

--- A valid driver's license is required and must be maintained during employment

Deliverables

--- Audio and Visual evaluations and installations - a plus

--- Perform employee onboard and offboarding procedures

--- Conduct lifecycle replacement of computers, laptops and thin clients

--- Deploy, upgrade and manage mobile devices

--- Install, deploy and support a wide range of PC hardware and PC related applications, Windows and Mac

--- Interact with users in-person daily on technology use, ITIL accepted practices and issue resolution.

--- Monitor and troubleshoot network performance and resolve issues such as internet bandwidth problems, ISP issues and firewall / router changes

--- Provide Tier 2 desktop and application support, including new user setups, line of business application support, and hosted application support.

Timelines

--- Minimum of 6 months with option to hire at the end of six months or earlier.

--- All current Microsoft Desktop Operating Systems (Latest current OS)

--- Proficiency with Microsoft Office Suite

--- Exposure to Microsoft Windows Server (Latest current OS)

--- Active Directory Account Management, Group Policy within the Windows Desktop

--- Solid understanding of TCP/IP network fundamentals and related equipment (switches, routers, wireless etc.)

--- Experience with multi-user remote access technologies preferred, but not required.

--- A+ and N

--- Audio and Visual experience a plus

--- Flexibility to accommodate after-hours and weekend client and team member needs

--- Strong communication skills both verbal and written

--- Excellent customer service skills

--- Ability to research, analyze, identify viable options, draw sound conclusions, present findings, and make thoughtful recommendations considering overall risk and short-term and long- term impact

--- Excellent written and verbal communication skills required.

--- Must be able to obtain CJIS certification.

--- Valid Florida Driver's License.

Skills:

oracle, DBA, RDMS, Unix, Windows, ebusiness, oracle HCM

Top Skills Details:

oracle, DBA, RDMS, Unix, Windows, ebusiness, oracle HCM

Additional Skills & Qualifications:

--- All current Microsoft Desktop Operating Systems (Latest current OS)

--- Proficiency with Microsoft Office Suite

--- Exposure to Microsoft Windows Server (Latest current OS)

--- Active Directory Account Management, Group Policy within the Windows Desktop

--- Solid understanding of TCP/IP network fundamentals and related equipment (switches, routers, wireless etc.)

--- Experience with multi-user remote access technologies preferred, but not required.

--- A+ and N

--- Audio and Visual experience a plus

--- Flexibility to accommodate after-hours and weekend client and team member needs

--- Strong communication skills both verbal and written

--- Excellent customer service skills

--- Ability to research, analyze, identify viable options, draw sound conclusions, present findings, and make thoughtful recommendations considering overall risk and short-term and long- term impact

--- Excellent written and verbal communication skills required.

--- Must be able to obtain CJIS certification.

--- Valid Florida Driver's License.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Jacksonville , Customer Support Analyst, Professions , Jacksonville, Florida

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