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Help Desk Technician

Company: Robert Half Technology
Location: Jacksonville
Posted on: May 19, 2019

Job Description:

Robert Half Technology is passively looking for Help Desk Technicians. This is not an active job posting, only proactive. Position Responsibilities Working with clients and addressing their IT administration and support needs Work with clients to understand their business needs and identify and recommend solutions to make their operations more efficient Ensure that clients' infrastructure is healthy, stable and configured with accepted IT best practices Stay abreast of client needs at all times and address with urgency Communicate constantly with co-workers and clients to ensure clients' expectations are met and exceeded Possess a broad range of technical expertise, including but not limited to Desktops hardware software Networking equipment including switches, firewalls, routers, UPS and access points Experience implementing and maintaining backup solutionsdisaster recovery Experience with a wide variety of Windows operating systems Win7-10. Windows Server 2008-2019 Microsoft Office support. Office 365 support experience is a plus Experience with Azure and Intune is a plus. ConnectWise ManageAutomateControl, Datto Continuity, Datto Networking andor Sophos experience is a plus. Maintain network and server documentation across multiple companies For consideration, please email Charles at Charles.Galantirht.comThe ideal candidate will also possess the following characteristics Preferably have worked in the IT services industry providing solutions and support to client Ability to multi-task and possess strong organizational skills Strong troubleshooting skills and techniques to solve complex issues Strong customer interaction and follow-up skills Possess current Microsoft certifications is a plus Assertive, customer-oriented and goal-driven attitude 1-3 years' experience Excellent customer service skills communication skills (both verbal and written) Attention to detail punctuality, scheduling, ticket documentation Ability to use good judgment to effectively prioritize work Multi-tasking organized Invest in personal technical education and certification (this is important. We want you to grow and will provide time and resources to do so)

Keywords: Robert Half Technology, Jacksonville , Help Desk Technician, Professions , Jacksonville, Florida

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