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Strategic Account Customer Analyst

Company: McKesson
Location: Jacksonville
Posted on: November 11, 2019

Job Description:

Current NeedWe are seeking a Strategic Account Customer Analyst to join our team in Jacksonville, FL.?Position DescriptionAct as primary point of contact and manage day-to-day contract activities for several multi-million-dollar large accounts for McKesson Medical-Surgical. Partner closely with account managers, customers, Group Purchasing Organizations, Contract Administration and project management team to support assigned accounts. Proactively monitor, validate and communicate changes on a daily basis to the account manager and customers. Obtain supporting contract documentation from suppliers through constant correspondence andKey Responsibilities:

  • Provide a single point of contact for Sales Team for GPO and contract issues and communication for STRAT account
  • Complete all Strategic Account Team core tasks as scheduled for assigned accounts (tracked in CARL)
  • Drive process to ensure that 100% of all Strategic Account ship to locations are added to the primary GPO roster with correct parent/system within 90 days of creation (detailed documentation of delays)
  • Collaborate with GPO and supplier partners to drive consistent eligibility across bill to and ship to accountsMinimum Requirements2+ years customer service experienceCritical Skills
    • Advanced proficiency with MS Office (Excel- pivots, VLOOKUPS and Access)Additional Knowledge & Skills
      • Energetic self-starter with a passion for customer service
      • Excellent verbal and written communication skills required
      • The ability to interact professionally with vendors, customers and co-workers
      • Prioritization skills in balancing the needs of internal/external customers
      • Strong relationship building skills
      • The ability to focus on the customer's needs & manage multiple priorities
      • Attention to detail, organizational and problem resolution skills
      • Various other tasks and/or projects, as assigned by the leadership team
      • Group Purchasing Organization and/or contract knowledge preferredEducation4-year degree or equivalent experience in customer supportPhysical RequirementsGeneral Office DemandsMust be authorized to work in the US. Sponsorship is not available for this position.For Internal Use Only: Career Level: P1McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.Current employees must apply through internal career site.Join us at McKesson!

Keywords: McKesson, Jacksonville , Strategic Account Customer Analyst, Professions , Jacksonville, Florida

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