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Financial Customer Service Representative

Company: MAXIMUS
Location: Jacksonville
Posted on: May 21, 2020

Job Description:

Financial Customer Service Representatives at MAXIMUS make an impact everyday by assisting customers with information documents and complaints regarding financial institutions and financial products. This is an entry level position responsible for documenting information and providing assistance with consumer cases. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.



JOB DESCRIPTION SUMMARY
RESPONSIBILITIES:

- Responding to numerous phone inquiries
- Using standard technology: telephones, e-mail and web browsers
- Completing daily electronic call logs
- Filling out timesheets
- Adhering to privacy rules
- Connecting callers with leadership as needed
- Maintaining up-to-date knowledge of regulations and policies as they apply to the financial programs we service
- Reporting problems through an easy online system
- Responding to telephone inquiries within set time parameters
- Completing all assigned training as necessary

Keywords: MAXIMUS, Jacksonville , Financial Customer Service Representative, Sales , Jacksonville, Florida

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