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Customer Service Representative

Company: Careerbuilder-US
Location: Jacksonville
Posted on: May 5, 2021

Job Description:

Role Overview We are looking for a Customer Service Representative to join our team remotely with occasional travel! . The Customer Service Representative will support our customers by effectively communicating with a diverse customer base via phone, email, and fax in order to successfully respond to inquiries, place orders, problem solve, obtain information, set-up repairs/returns, and communicate product information; and perform related duties as required. Responsibilities Support customers through providing solutions including, accurate order placement, product return/repair support, order inquiries such as tracking information and product ETAs, product advice/knowledge, communication of product availability information, and any additional issue resolution Provide superior customer service through effectively responding to all inbound customer calls, email, and faxes Place outbound calls or email as necessary to resolve or follow-up on issues and with gathering of market or customer information and/or to assist with product launches Utilize all available tools, including ERP system and CRM database, to accurately carry-out day-to-day tasks and responsibilities Obtain custom shipment or expedited freight requests from customers, notate and set-up orders as appropriate in ERP system, and coordinate successful completion of the shipment with the Operations team Create and maintain customer records in ERP and CRM systems, including order preferences, product specific feedback, address information, billing information, and contact preferences Participate in special projects as assigned This role will be remote with occasional travel around 5% per year Job Requirements:Qualifications Two years' experience in a customer service call center featuring a moderate to high volume of inbound and outbound calls Some college level course work or Associate's degree preferred; or an equivalent combination of training and experience Experience with an order management system, including a CRM is preferred Ability and desire to multi-task and quickly reset priorities as dictated by workflow Basic to intermediate knowledge of MS Office, Excel, Word, and Outlook Excellent interpersonal and communication skills A positive and enthusiastic attitude

Keywords: Careerbuilder-US, Jacksonville , Customer Service Representative, Sales , Jacksonville, Florida

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