Customer Service Representative / Dispatcher (Part-Time)
Company: Air McCall Inc.
Posted on: November 22, 2021
Air McCall, Inc. of Jacksonville, FL is seeking to hire a
part-time with the opportunity to become full-time HVAC Customer
Service Representative / Dispatcher to offer great customer service
over the phone, schedule service/installations, and dispatch
technicians to our customers' homes. Are you great on the phone? Do
you enjoy providing great customer service in a fast-paced office
environment? Are you a team player looking for a solid team to
join? Are you reliable and punctual? If so, this may be the job for
This HVAC Customer Service Representative / Dispatcher position
pays a competitive wage of $12-$18/hr, based on experience. Our
full-time employees are also eligible for generous benefits
including a 401K plan with match, health, life, dental, paid time
off (PTO) after a year of service, paid holidays after a year of
service, and a friendly work environment. If this sounds like the
opportunity for you, apply today!
ABOUT AIR MCCALL, INC.
With over 25 years of experience, Air McCall, Inc. is a local,
family-owned business that specializes in residential and
commercial air conditioning and indoor air quality which includes
comprehensive duct cleaning and air filtration. Its owners have
been Jacksonville, FL residents for well over 30 years and are here
to stay! Air McCall's success is based upon the four foundational
principles of honesty, integrity, fair pricing, and expert
craftsmanship. We apply the "Golden Rule" (treating our customers
as we would like to be treated ourselves) in everything we do.
A DAY IN THE LIFE AS AN HVAC CUSTOMER SERVICE REPRESENTATIVE /
As an HVAC Customer Service Representative / Dispatcher, you arrive
each day ready to ensure that our clients are being heard and
receiving the best customer service possible. You work hard to
ensure maximum scheduling efficiency without compromising client
satisfaction. Most of your day is spent in an office environment on
the phone or computer.
While answering calls, you dispatch field technicians to customers'
homes. Your hard work ensures that we are able to provide prompt,
convenient service, as well as maximize our field technicians' time
and mileage. And to give our customers peace of mind, you keep them
updated and informed.
Additionally, you perform basic office duties. You enjoy
interacting with our clients and technicians and love keeping busy
with a variety of tasks. You feel good about ensuring that our
clients are satisfied, all parties are well-informed, and
everything runs smoothly.
- Customer service experience
- Multi-line phone experience
- Basic computer skills
Experience as an HVAC dispatcher is a preferred, but not required.
We can train the right person! Are you reliable? Do you have
excellent customer service and phone skills? Are you organized and
able to prioritize tasks effectively? Are you flexible? Do you have
good communication skills, both verbally and written? Are you
attentive to detail? Are you friendly and able to empathize with
others? Are you calm and patient? If so, then you might just be
perfect for this position!
The schedule for this position will be flexible and will vary based
on office needs.
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be a good fit for this HVAC Customer
Service Representative / Dispatcher position, please fill out our
initial 3-minute, mobile-friendly application so that we can review
your information. We look forward to meeting you!
Keywords: Air McCall Inc., Jacksonville , Customer Service Representative / Dispatcher (Part-Time), Sales , Jacksonville, Florida
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