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Customer Service Representative / Dispatcher (Part-Time)

Company: Air McCall Inc.
Location: Jacksonville
Posted on: November 22, 2021

Job Description:

Air McCall, Inc. of Jacksonville, FL is seeking to hire a part-time with the opportunity to become full-time HVAC Customer Service Representative / Dispatcher to offer great customer service over the phone, schedule service/installations, and dispatch technicians to our customers' homes. Are you great on the phone? Do you enjoy providing great customer service in a fast-paced office environment? Are you a team player looking for a solid team to join? Are you reliable and punctual? If so, this may be the job for you!
This HVAC Customer Service Representative / Dispatcher position pays a competitive wage of $12-$18/hr, based on experience. Our full-time employees are also eligible for generous benefits including a 401K plan with match, health, life, dental, paid time off (PTO) after a year of service, paid holidays after a year of service, and a friendly work environment. If this sounds like the opportunity for you, apply today!
With over 25 years of experience, Air McCall, Inc. is a local, family-owned business that specializes in residential and commercial air conditioning and indoor air quality which includes comprehensive duct cleaning and air filtration. Its owners have been Jacksonville, FL residents for well over 30 years and are here to stay! Air McCall's success is based upon the four foundational principles of honesty, integrity, fair pricing, and expert craftsmanship. We apply the "Golden Rule" (treating our customers as we would like to be treated ourselves) in everything we do.
As an HVAC Customer Service Representative / Dispatcher, you arrive each day ready to ensure that our clients are being heard and receiving the best customer service possible. You work hard to ensure maximum scheduling efficiency without compromising client satisfaction. Most of your day is spent in an office environment on the phone or computer.
While answering calls, you dispatch field technicians to customers' homes. Your hard work ensures that we are able to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. And to give our customers peace of mind, you keep them updated and informed.
Additionally, you perform basic office duties. You enjoy interacting with our clients and technicians and love keeping busy with a variety of tasks. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly.

  • Customer service experience
  • Multi-line phone experience
  • Basic computer skills
    Experience as an HVAC dispatcher is a preferred, but not required. We can train the right person! Are you reliable? Do you have excellent customer service and phone skills? Are you organized and able to prioritize tasks effectively? Are you flexible? Do you have good communication skills, both verbally and written? Are you attentive to detail? Are you friendly and able to empathize with others? Are you calm and patient? If so, then you might just be perfect for this position!
    The schedule for this position will be flexible and will vary based on office needs.
    If you feel that you would be a good fit for this HVAC Customer Service Representative / Dispatcher position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

Keywords: Air McCall Inc., Jacksonville , Customer Service Representative / Dispatcher (Part-Time), Sales , Jacksonville, Florida

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