JacksonvilleFLRecruiter Since 2001
the smart solution for Jacksonville jobs

Call Center Agent (Temporarily remote)

Company: Genpact LLC
Location: Jacksonville
Posted on: November 23, 2021

Job Description:

Job descriptionReceive and respond to inbound customer calls/chats; capture and verify required informationHandling escalation calls.Comprehend customer requests, for products or services.Provide information to the customer and place appropriate notes in the system indicating exactly what action was taken or needs to be taken; attentiveness to notes/customer interaction detail for auditing, reporting and customer experience purposes.Ensure accurate security procedures are followed on all e-commerce customer interactions.Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.Act as a product knowledge specialist.Provide excellent customer service and provide answers to customer questions within set standards.Responsible for ensuring adherence to all operations and compliance procedures.Shifts available: Morning - 6am to 8am (Start)Morning - 8am to 10am (Start)Mid-Day - 11am to 1pm (Start)Mid-day - 1pm to 3pm (Start)Evening - 4pm to 6pm (Start)Evening - 6pm to 8pm (Start QualificationsMinimum qualificationsExperience in providing outstanding customer service in a customer contact center.Outstanding communication and interpersonal skills.PC keyboarding and internet experience needed.Dedicated worker, with the ability to work well both independently and within the context of a larger collaborative unit.Must have a flexible schedule (including weekend shift work).Preferred qualificationsExperience in banking and/or credit card processes.Experience in live-chat roles and/or inbound/outbound calling.Job Type: Full-timePay: $16.00 per hourBenefits:Dental insuranceFlexible scheduleHealth insurancePaid time offReferral programVision insuranceSchedule:8 hour shiftHolidaysOvertimeWeekend availabilityEducation:High school or equivalent (Required)Experience:call center: 1 year (Required)Work Location: One location

Keywords: Genpact LLC, Jacksonville , Call Center Agent (Temporarily remote), Sales , Jacksonville, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Jacksonville RSS job feeds