Entry-Level Cable Sales Agent (Part-Time)
Company: OneMCI
Location: Jacksonville
Posted on: June 25, 2022
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Job Description:
ENTRY-LEVEL CABLE SALES AGENT (PART-TIME)We are looking for
sales representatives to support consumer and business outbound
sales programs for commercial clients. In this role, you will make
outbound calls to prospects and customers, acquire new customers,
upsell existing ones, and provide customer information on client
products and services.This is an excellent opportunity for you to
start your career, and with our industry-leading training, you are
sure to succeed. We offer many advancement opportunities, including
Supervisor, Trainer, Talent Acquisition, and Operations
Management.To be considered for this position, you must complete a
full application on our company careers page, including screening
questions and a brief pre-employment test.WHAT DOES SOMEONE IN THIS
ROLE ACTUALLY DO?This role requires you to interact with hundreds
of customers each week across the country to resolve support
issues, sell new products and services, and ensure a best-in-class
customer experience. In addition to being the best in the business
when it comes to customer satisfaction, you will need to be a
confident, fully engaged team player who is dedicated to bringing a
positive and enthusiastic outlook to work each day.Essential
DutiesHandle inbound and outbound contacts in a courteous, timely,
and professional mannerUtilize knowledge base and training to
accurately answer customer questions and sell appropriate products
and servicesListen to customers, understand their needs, and
resolve customer issuesResearch systems to find missing
information; coordinate with other departments to resolve issues as
applicableUtilize systems and technology to complete account
management tasksAccurately document and process customer orders in
appropriate systemsFollow all required scripts, policies, and
proceduresComply with requirements surrounding confidential
information and personal informationEscalate customer issues to the
appropriate staff and managerial for resolution as neededAttend
meetings and training and review all new training material to stay
up-to-date on changes to program knowledge, systems, and
processesAdhere to all attendance and work schedule
requirementsWONDER IF YOU ARE A GOOD FIT?We provide all new
employees with world-class training, so all positive, driven, and
confident applicants are encouraged to apply. This position relies
on building relationships and turning the knowledge you gain in
training into customer wins. Ideal candidates for this position are
highly motivated, energetic, and dedicated.QualificationsMust be 18
years of age or olderHigh school diploma or equivalentExcellent
organizational, written, and oral communication skillsThe ability
to type swiftly and accurately (20+ words a minute)Basic knowledge
of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)Basic
understanding of Windows operating systemHighly reliable with the
ability to maintain regular attendance and punctualityThe ability
to evaluate, troubleshoot, and follow-up on customer issuesAn
aptitude for conflict resolution, problem-solving, and
negotiationMust be customer service oriented (empathetic,
responsive, patient, and conscientious)Ability to multi-task, stay
focused, and self-manageStrong team orientation and customer
focusThe ability to thrive in a fast-paced environment where change
and ambiguity prevalentExcellent interpersonal skills and the
ability to build relationships with your team and
customersPreferred (Not Required)One (1) year of experience in
customer service, technical support, inside sales, back-office,
chat, or administrative support in a contact center
environmentState or Federal work experienceMust be authorized to
work in their country of residence (The United States or
Canada)Must be willing to submit up to a LEVEL II background and/or
security investigation with a fingerprint. Job offers are
contingent on background/security investigation resultsMust be
willing to submit to drug screening. Job offers are contingent on
drug screening results.WANT AN EMPLOYER THAT VALUES YOUR
CONTRIBUTION?We believe that hard work should pay off, so we make
sure that our compensation and total rewards are competitive.
Standard starting compensation is commensurate with experience.
Regular reviews and raises are awarded based on tenure and
performance, so our employees make more each year.Employees earn
paid time off as well as paid holidays and paid training
opportunities.Regular daily, weekly and monthly incentives are part
of the overall compensation our team members enjoy and include
monetary incentive and prizes such as computers, tablets, phones,
TV's, trips, tickets, and even cars.In addition to our standard
group benefits offering for full-time employees following 90-days
of employment, all employees are eligible to opt for our MEC
medical plan after only 30-days of employment. Benefits options and
plans vary slightly by location.JUST A FEW OF THE BENEFITSMedical,
Dental, and Vision Coverage OptionsPaid Time-OffRegular
RaisesAdvancement OpportunityFun, Engaging Work EnvironmentCasual
Dress CodeCash and Prize ContestsNEED A SCHEDULE THAT WORKS WITH
YOUR LIFE?We can offer a wide range of scheduling options for
qualified candidates. There are multiple shifts and weekly work
variations available to our team members. Please ask a Talent
Acquisition Specialist about the different types of creative
scheduling options that are available at your location. Whether you
are a busy parent, student, or just want control of your work-life
balance, flexible, customized scheduling is one of the perks of
working at our organization.As an employer supporting critical
Federal, State, Provincial, and Commercial clients, we have taken
steps to ensure that we remain operational while taking every
precaution possible to prevent the spread of COVID-19 and keep our
employees safe. Measures include social distancing for those
working on-site, frequent deep cleaning and disinfecting of
workstations and common areas, daily contactless temperature checks
for those essential employees working on-site, travel policies
limiting travel and mandatory quarantine, reporting and quarantine
processes and policies for those exposed, and requesting masks to
be worn when on-site employees are not at their workstation.
REGARDING MASKSTo help protect our candidates and employees, we are
REQUESTING that all on-site candidates wear a mask to interviews
and training. In locations where state or local government has
mandated the use of masks, we will abide by the mandate, and
REQUIRE masks be worn when on-location. For more information on
MCI's response to COVID-19 please visit www.mci.world/covid-19.
This job operates in a professional office environment. While
performing the duties of this job, the employee will be largely
sedentary and will be required to sit/stand for long periods while
using a computer and telephone headset. The employee will be
regularly required to operate a computer and other office
equipment, including a phone, copier, and printer. The employee may
occasionally be required to move about the office to accomplish
tasks; reach in any direction; raise or lower objects, move objects
from place to place, hold onto objects, and move or exert force up
to forty (40) pounds.Consistent with the Americans with
Disabilities Act (ADA) it is the policy of MCI and affiliates to
provide reasonable accommodation when requested by a qualified
applicant or employee with a disability unless such accommodation
would cause undue hardship. The policy regarding requests for
reasonable accommodation applies to all aspects of employment. If
reasonable accommodation is needed, please contact Kate Murph, Vice
President of Human Resources.At MCI and its subsidiaries, we
embrace differences and believe diversity is a benefit to our
employees, our company, our customers, and our community. All
aspects of employment at MCI are based solely on a person's merit
and qualifications. MCI maintains a work environment free from
discrimination, one where employees are treated with dignity and
respect. All employees share in the responsibility for fulfilling
MCI's commitment to a diverse and equal opportunity work
environment.MCI does not discriminate against any employee or
applicant on the basis of age, ancestry, color, family or medical
care leave, gender identity or expression, genetic information,
marital status, medical condition, national origin, physical or
mental disability, political affiliation, protected veteran status,
race, religion, sex (including pregnancy), sexual orientation, or
any other characteristic protected by applicable laws, regulations,
and ordinances.MCI will consider for employment qualified
applicants with criminal histories in a manner consistent with
local and federal requirements.MCI will not tolerate discrimination
or harassment based on any of these characteristics.We adhere to
these principles in all aspects of employment, including
recruitment, hiring, training, compensation, promotion,benefits,
social and recreational programs, anddiscipline. In addition, it is
the policy of MCI to provide reasonable accommodation to qualified
employees who have protected disabilities to the extent required by
applicable laws, regulations, and ordinances where an employee
works.In 2019 Marlowe Companies Inc. (MCI) was named by Inc.
Magazine as Iowa's Fastest Growing Company in the State of Iowa and
was named the 452nd Fastest Growing Privately Company in the USA,
making the coveted top 500 for the first time. MCI's subsidiaries
had previously made Inc. Magazine's List of Fastest-Growing
Companies 15 times respectively. MCI is headquartered in Iowa City,
IA, and has nine customer contact management centers, IT services,
and business process outsourcing service delivery facilities in
Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia,
and South Dakota.Driving modernization through digitalization, MCI
ensures clients do more for less. MCI is the holding company for a
diverse lineup of tech-enabled business services operating
companies. MCI organically grows, acquires and operates companies
that have a synergistic products and services portfolios, including
but not limited to Automated Contact Center Solutions (ACCS),
customer contact management, IT Services (IT Schedule 70), and
Temporary and Administrative Professional Staffing (TAPS Schedule
736), Business Process Management (BPM), Business Process
Outsourcing (BPO), Claims Processing, Collections, Customer
Experience Provider (CXP), Customer Service, Digital Experience
Provider (DXP), Account Receivables Management (ARM), Application
Software Development, Managed Services, and Technology Services, to
mid-market, Federal & enterprise partners. MCI now employs 2,500+
talented individuals with 150+ diverse North American client
partners across the following MCI brands: GravisApps, Mass Markets,
MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and
Valor Intelligent Processing (VIP).MCI provides products and
services under the following NAICS Codes: 511210 Software
Publishers, 518210 Data Processing, Hosting, and Related Services,
519190 All Other Information Services, 524291 Claims Adjusting,
524292 Third Party Administration of Insurance and Pension Funds,
541511 Custom Computer Programming Services, 541512 Computer
Systems Design Services, 541519 Other Computer Related Services,
541519 Information Technology, and Value Added Resellers, 541611
Administrative Management and General Management Consulting
Services, 541613 Marketing Consulting Services, 541690 Other
Scientific and Technical Consulting Services, 541990 All Other
Professional, Scientific, and Technical Services, 561110 Office
Administrative Services, 561320 Temporary Help Services, 561330
Professional Employer Organizations, 561421 Telephone Answering
Services, 561422 Telemarketing Bureaus and Other Contact Centers,
561431 Private Mail Centers, 561440 Collection Agencies, 561499 All
Other Business Support Services, 561990 All Other Support Services,
611430 Professional and Management Development Training.The purpose
of the above job description is to provide potential candidates
with a general overview of the role. It's not an all-inclusive list
of the duties, responsibilities, skills, and qualifications
required for the job. You may be asked by your supervisors or
managers to perform other duties. You will be evaluated in part
based upon your performance of the tasks listed in this job
description.The employer has the right to revise this job
description at any time. This job description is not a contract for
employment, and either you or the employer may terminate employment
at any time, for any reason._
Keywords: OneMCI, Jacksonville , Entry-Level Cable Sales Agent (Part-Time), Sales , Jacksonville, Florida
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