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Client Service Representative

Company: VCA Animal Hospitals, Inc.
Location: Jacksonville
Posted on: June 25, 2022

Job Description:

Job Description: ESSENTIAL FUNCTIONS: ---Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms---Scheduling and confirming appointments---Placing outbound calls for follow-ups and reaching out to prospective clients---Presenting and explaining fees, including processing payments---Recommending, selecting, and obtaining products and services, including prescriptions---Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)---Managing medical records, charts, reports and correspondence QUALIFICATIONS: ---At least one year of proven past experience helping customers---High School Diploma/GED or equivalent---Excellent listening and communication skills---Compassion for pets and people-as well as awareness and understanding of others' reactions---Proven decision-making skills to choose the most appropriate course of action---The ability to integrate new information into problem-solving---Proficiency in Microsoft Office---Willingness to work non-traditional hours, including nights, weekends and holidays---The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste BENEFITS: We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work. Equal Opportunity Employer Veterans Disabled.

Keywords: VCA Animal Hospitals, Inc., Jacksonville , Client Service Representative, Sales , Jacksonville, Florida

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