Front Desk Agent at Ramada By Wyndham I95 at Butler Boulevard

Company: Ramada By Wyndham I95 at Butler Boulevard
Location: Jacksonville
Posted on: August 6, 2022

Job Description:

Job Description Ramada by Wyndham in Jacksonville, FL is looking for front desk agent(s) to join our team. Our ideal candidate is a self-starter, motivated, and hard-working. Responsibilities Work schedule will be for front desk agent 7-3pm or 3-11pm, and the night shift for night audit which implies that you are on duty from 11 p.m. to 7 a.m. in the morning. Greet customers with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions. Manage online and phone reservations Provide information about our hotel, available rooms, rates and amenities Assist guest with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges). Inform customers about payment methods and verify their credit card data Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests--- needs Go above and beyond to provide assistance, i.e. assist with luggage, coffee, directions, wake up calls, future reservations, etc. Checks front office accounting records for accuracy and compiles information for the hotel---s financial records. Must be able to work independently and with minimal supervision. Excellent organizational skills and the ability to remain calm in a fast paced environment is a must Maintaining office cleanliness and organization of resources Performs other duties as assigned. Qualifications Proven experience working as a front desk agent or similar position Knowledge of spreadsheets and word processing documents Excellent customer service skills and courteous phone manner Time-management and organizational skills Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS Work experience as a Hotel Front Desk Agent, Receptionist or similar role We are looking forward to reading your application.

Keywords: Ramada By Wyndham I95 at Butler Boulevard, Jacksonville , Front Desk Agent at Ramada By Wyndham I95 at Butler Boulevard, Sales , Jacksonville, Florida