Front Desk Agent at Ramada By Wyndham I95 at Butler Boulevard
Company: Ramada By Wyndham I95 at Butler Boulevard
Location: Jacksonville
Posted on: August 6, 2022
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Job Description:
Job Description Ramada by Wyndham in Jacksonville, FL is looking
for front desk agent(s) to join our team. Our ideal candidate is a
self-starter, motivated, and hard-working. Responsibilities Work
schedule will be for front desk agent 7-3pm or 3-11pm, and the
night shift for night audit which implies that you are on duty from
11 p.m. to 7 a.m. in the morning. Greet customers with a friendly
and sincere welcome. Use a positive and clear speaking voice,
listen to understand requests, respond with appropriate action, and
provide accurate information such as outlet hours and local
attractions. Manage online and phone reservations Provide
information about our hotel, available rooms, rates and amenities
Assist guest with check in and check out processes (verifying
registration, address and credit information, balancing bank,
posting charges). Inform customers about payment methods and verify
their credit card data Liaise with our housekeeping staff to ensure
all rooms are clean, tidy and fully-furnished to accommodate
guests--- needs Go above and beyond to provide assistance, i.e.
assist with luggage, coffee, directions, wake up calls, future
reservations, etc. Checks front office accounting records for
accuracy and compiles information for the hotel---s financial
records. Must be able to work independently and with minimal
supervision. Excellent organizational skills and the ability to
remain calm in a fast paced environment is a must Maintaining
office cleanliness and organization of resources Performs other
duties as assigned. Qualifications Proven experience working as a
front desk agent or similar position Knowledge of spreadsheets and
word processing documents Excellent customer service skills and
courteous phone manner Time-management and organizational skills
Experience with hotel reservations software, like Cloudbeds and
RoomKeyPMS Work experience as a Hotel Front Desk Agent,
Receptionist or similar role We are looking forward to reading your
application.
Keywords: Ramada By Wyndham I95 at Butler Boulevard, Jacksonville , Front Desk Agent at Ramada By Wyndham I95 at Butler Boulevard, Sales , Jacksonville, Florida
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