Bilingual Customer Service Representative (Remote near Jacksonville, FL)

Company: US Department of Education
Location: Atlantic Beach
Posted on: September 23, 2022

Job Description:

Job Introduction

Maximus is currently seeking a Customer Service Representative to support the Department of Education. The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism. -*Must live within an hour of Jacksonville, FL. -
Education and Experience Requirements

Primary Responsibilities:

• Respond to incoming calls, e-mails or chats regarding Federal Student Aid (FSA) Loan Servicing
• Answer inquiries and notate accounts regarding information provided and actions taken in response to those inquiries
• Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
• Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
• Refer escalated calls or inquiries to appropriate levels as needed
• Use computerized system for tracking, information gathering, and/or troubleshooting
• Support Contact Center expectations as well as departmental and corporate policies and procedures
• Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
  
  
  Minimum Requirements:
  • High School diploma or GED required
  • Minimum six (6) months customer service or administrative or call center experience required
  • Must be able to speak, read, and write in English fluently
  • PC skills including MS Office applications required
  • Ability to type a minimum of 23 WPM -Additional Requirements as per Contract/Client:
    • Must reside in the U.S. and be a U.S. citizen
    • Must be able to pass a criminal background check
    • Must not be delinquent or in default on any federal student loans
    • May be required to work scheduled holidays, overtime, and weekends
    • All new hires will be required to travel to company designated location to obtain a PIV (Personal Identity Verification) card
    • Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education
    • Must be fluent in English and Spanish (both written and verbal communication) -Home Office Requirements:
      • Must have high speed internet (minimum of 25 mbps) and be able to connect an ethernet cable directly to the router (cannot connect via Wi-Fi)
      • Must have a personal desktop or laptop computer to use for the first few weeks of training
        MAXIMUS Introduction
        
        Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit .
        
        As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.
        EEO Statement
        
        Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
        

Keywords: US Department of Education, Jacksonville , Bilingual Customer Service Representative (Remote near Jacksonville, FL), Sales , Atlantic Beach, Florida