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Customer Care Universal Agent (Part-Time)

Company: KeHE Distributors, LLC
Location: Jacksonville
Posted on: November 26, 2022

Job Description:


Good people, working with good people, for our common good.

Sound good?

KeHE-a natural, organic, specialty and fresh food distributor-is all about "good" and is growing, so there's never been a more exciting time to join our team. If you're enthusiastic about working in an environment with a people-first culture and an organization committed to good living, good food and good service, we'd love to talk to you!

Primary Responsibilities:

The Universal Agent is defined as a remote, single source, highly trained, hybrid, generalist who delivers accurate and timely service. This is a Part Time position - 25-29 hours a week. 8am-1pm or 9am-2pm Monday through Friday.

Essential Functions:
Transact customer requests from both online (phone calls) and /or offline (emails) channels
Able to service both internal and external customers - i.e., Grocery, Natural, Chain, Independent, DCs, and Sales
Responsible for entry of all manual order types including credit requests into various applications, i.e. - NTS, Customer First, FreshWorks, etc.
Ensures accuracy of order / credit entry through compliance with departmental policy and procedure
Communicate order and product information such as discount info, deleted items, out of stocks, inventory positions and expirations dates to all customers, as requested
Build customer relationships in an effort to cross-sell, up-sell and offer substitution items as appropriate
Deliver accurate and timely communication for ETAs and /or late deliveries
Create manual tag requests
Achieve order deadline goals along with distributing WAVE / All Clear communication
Perform communication campaigns for special programs, events, holiday schedules, and situational readiness occurrences
Handle necessary mailings of supplies and information to customers and external employees
Help with call overflow in emergency situations
Maintain safe work practices
Maintain safeguards of confidential company information
Minimum Requirements, Qualifications, Additional Skills, Aptitude:
High School diploma or general education degree (GED) required
Minimum 1 year of experience, preferably in customer service, accounts payable, accounts receivable, general accounting, supply chain, inside sales and/or transportation
Basic data entry/10-key skills
Proficient with Microsoft Office
Knowledge of office administration and procedures

Qualifications / Additional Skills / Aptitude:

P.E.T. - positive attitude, execution, teamwork
Experience with credits, customer service, transportation systems, bills of ladings, proof of deliveries, DSD's, shortages, damages is a plus
Technical aptitude for working with various financial - e.g., AS400, J.D.
Edwards, software, and workforce management platforms
Excellent grammar, verbal and writing skills
Demonstrate a high energy level and be comfortable performing multifaceted tasks in conjunction with day-to-day activities
Excellent interpersonal skills: the ability to get along with diverse personalities, be tactful, mature, and flexible and function well in a team environment
Bi-lingual (Spanish-speaking) is a plus
Must have excellent analytical, communication and problem-solving skills along with being resourceful and well-organized
Requisition ID: 2022-18431 Equal Employer Opportunity Statement: KeHE Distributors provides equal employment opportunities to all employees and applicants for employment and prohibits all forms of discrimination and harassment on the basis of race, color, religion or faith, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training as well as the administration of all Human Resources and Talent Acquisition processes.%61980909%

Keywords: KeHE Distributors, LLC, Jacksonville , Customer Care Universal Agent (Part-Time), Sales , Jacksonville, Florida

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