Front Desk Agent - Crowne Plaza Airport - Jacksonville, FL

Company: Remington
Location: Jacksonville
Posted on: May 26, 2023

Job Description:

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
  
  Location Description
  
  14670 Duval Road, Jacksonville, Florida 32218
  
  Urban style meets stunning natural beauty at the Crowne Plaza - Jacksonville Airport hotel. Our guests enjoy the newly renovated lobby, restaurant, and bar, along with the advantages of a free airport shuttle and a prime location near the JAXPORT cruise terminal and other popular local attractions. Smart business travelers absolutely love the convenient location of our upscale hotel near Jacksonville Airport. With 10,000 sq. ft. of event space and dedicated Crowne Meetings Directors, we are the perfect place to hold your next conference, convention or banquet. We also offer free Wi-Fi access and an internet cafe, so you can stay productive during your entire visit.
  
  Requirements
  
  What we are looking for
  
  
  • High work ethic and self-initiative
  • May be required to work varying schedules to include nights, weekends, and holidays
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Keywords: Remington, Jacksonville , Front Desk Agent - Crowne Plaza Airport - Jacksonville, FL, Sales , Jacksonville, Florida