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Customer Service Representative (Florida)

Company: Northwell Health
Location: Jacksonville
Posted on: May 27, 2023

Job Description:

Req Number 91170
Job Description
Job Description
Coordinates resource management for the veteran services call center. Ensures efficient screening, evaluation and triage of incoming referrals.
Candidates applying must reside within 60 miles of Jacksonville, FL. This is a hybrid position of in office and remote work.
Job Responsibility
Coordinates resource management for the call center; identifies and develops relationships with regional healthcare providers to establish support services that are realistic, appropriate and accessible. Creates and maintains provider database and ensures department staff are aware of current available resources. Addresses potential shifts in service care needs or health care trends impacting future resource management. Ensures efficient screening, evaluation and triage of incoming referrals. Handles escalated referral intakes to provide clinical support and care management, when appropriate. Collaborates with healthcare team involved in patient's care to enhance care plan and integration of services; contributes to understanding of social and emotional elements related to diagnosis and treatment. Performs follow up activities to ensure care provided is patient-focused, high quality, efficient, and cost effective. Collaborates with providers to address and remove barriers to care; makes recommendations for improvements in operational processes, policies and procedures. Ensures operating compliance with government and agency regulations; completes documentation in accordance with policies and procedures of the organization, State and Federal regulations. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Job Qualification
High School Diploma or equivalent required.1-3 years of relevant experience, required.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
The salary range for this position is $31,200-$50,232/year
It is Northwell Health's policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.

Keywords: Northwell Health, Jacksonville , Customer Service Representative (Florida), Sales , Jacksonville, Florida

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