Customer Service Representative I
Company: Crawford & Company
Location: Jacksonville
Posted on: May 27, 2023
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Job Description:
Excellence In Everything We Touch
Position Summary
Now Hiring Call Center Representatives!*
Do you enjoy engaging with customers while providing impeccable
customer service?
If so, join our dynamic team located in Jacksonville, Florida
!
Great Work Life Balance!
Employee Discounts!
Fun Work Environment!
We look forward to meeting and working with you!
Provides assignment support for open/pending assignments by
contacting clients and/or contractors, and documenting various
system applications according to procedures and program
requirements.
Responsibilities
Reviews dashboard for outstanding assignments.
Contacts contractors for file status (site inspection, estimate
upload, etc.).
Documents file assignments and status, utilizing appropriate
management tools and reports as necessary to evaluate the
progression of the completion of the job or project.
Completes customer service satisfaction surveys as required.
Assists external clients with customer service inquiries.
Participates in special projects or performs duties in other areas
as requested.
Requirements
High School Diploma or equivalent and at least 2 year's customer
service and/or administrative/clerical experience.
Demonstrated experience in customer service,
administrative/clerical skills.
Highly proficient and advanced computer skills.
Excellent attention to detail and organizational skills.
Good time management abilities.
Strong analytical and problem solving ability.
Excellent written, verbal and oral communication skills.
Good interpersonal skills.
Ability to work independently, with minimal supervision.
Strong work ethic.
About Us
Why Crawford?
Because a claim is more than a number - it's a person, a child, a
friend. It's anyone who looks to Crawford on their worst days. And
by helping to restore their lives, we are helping to restore our
community - one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and
inspired to innovate. Our industry-leading team pioneers new
solutions for the industries and customers we serve. We're looking
for the next generation of leaders to take this journey with
us.
We hail from more than 70 countries and speak dozens of languages,
reflecting the global fabric of the audience we serve. Though our
reach is vast, we proudly operate as One Crawford: united in
purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One
Crawford family.
Our total compensation plans provide each of our employees with far
more than just a great salary
Pay and incentive plans that recognize performance excellence
Benefit programs that empower financial, physical, and mental
wellness
Training programs that promote continuous learning and career
progression while enhancing job performance
Sustainability programs
(https://www.crawco.com/about/social-responsibility) that give back
to the communities in which we live and work
A culture of respect, collaboration, entrepreneurial spirit and
inclusion
Crawford & Company participates in E-Verify and is an Equal
Opportunity Employer. M/F/D/V Crawford & Company is not accepting
unsolicited assistance from search firms for this employment
opportunity. All resumes submitted by search firms to any employee
at Crawford via-email, the Internet or in any form and/or method
without a valid written Statement of Work in place for this
position from Crawford HR/Recruitment will be deemed the sole
property of Crawford. No fee will be paid in the event the
candidate is hired by Crawford as a result of the referral or
through other means.
Posted Date2 weeks ago(5/9/2023 3:39 PM)
Requisition ID2023-22367
Job LocationsUS-FL-Jacksonville
Position TypeRegular Full-Time
CategoryAdmin/Clerical
Business UnitXUS_CCC US
Keywords: Crawford & Company, Jacksonville , Customer Service Representative I, Sales , Jacksonville, Florida
Click
here to apply!
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