Customer Service Representative

Company: Abacus
Location: Jacksonville
Posted on: September 19, 2023

Job Description:

Apply Today - Gain Access to Immediate Employment Opportunities!

Join the Abacus family of more than 27,000 employees assigned to top-rated clients, nationally.

Why Abacus?

• Competitive Pay Rates
• Excellent Culture
• Meaningful Employment
• Potential for Growth When you apply, your experience may be considered across business verticals:
  • Abacus Staffing - Multi-Client General Staffing
  • Abacus Solution Group - Professional Placement
  • Harrison Richard Group - Accounting & Finance
  • Abacus Security Services Employment opportunities include a wide range of placement options: project-based, temporary to permanent hire, part-time, contract-basis, direct hire and on-demand placement.
    
    Ideal Candidate will possess:
    • Minimum of 6 months experience in this position
    • Flexibility to align your experience with a broad range of assignments
    • Meet physical, aptitude, educational and minimum experience criteria
      
      DOT SunPass Welcome Center Representative for I-95 Yulee, FL
      ***Schedule will be Saturday - Monday. 8am - 5pm (PT - 24 hrs per week)***
      
      Payrate: $12.50/Hr
      
      The Welcome Center Representative provides service regarding the SunPass Program to walk in customers at FDOT Welcome Centers. This is accomplished by understanding customer needs, determining the best course of action to resolve inquiries, and meeting or exceeding customer expectations. Exercises independent thinking in meeting customer needs while adhering to operational business guidelines.
      
      Responsibilities:
      --- Assists Welcome center visitors with inquiries regarding the SunPass Program.
      --- Advises travelers of the program special features, toll rate calculations, and account maintenance efficiencies.
      --- Activates transponders, creates new accounts, updates and adds funds to SunPass prepaid accounts using appropriate account access tools.
      --- Combines product knowledge, good work ethic, effective time management and human relation skills to meet performance standards and positively influence the SunPass image.
      --- Prepares activity reports and provides feedback to assist with program improvements.
      
      Required Knowledge, Skills and Abilities:
      --- Excellent verbal, written, communication, data entry, and PC skills
      --- Strong analytical skills and ability to follow through on commitments
      --- Ability to maintain composure working face to face with customers
      --- Strong time management and organizational skills

Keywords: Abacus, Jacksonville , Customer Service Representative, Sales , Jacksonville, Florida