Customer Service Rep
Company: Renaissance Windows And Doors Inc
Location: Jacksonville
Posted on: September 19, 2024
Job Description:
Customer Support Representative- Renaissance Windows and
DoorsPURPOSEProvide customer support services to customers and
operations teams by delivering timely and accurate reporting on
work orders and provide status updates on customer account
activity. This position requires an individual who is detail
oriented with a strong work ethic MANDATORY REQUIREMENT
- Must have strong computer skills.
- Ability to interface with management team, sales and
operations.
- Ability to greet and communicate with Customers in a positive
manner.
- Must possess very strong organizational skills and attention to
detail
- Must be self-motivated and have the ability to work
independently KNOWLEDGE AND SKILLS
- Proficient with Word, Excel & PowerPoint
- Ability to communicate at all levels internal and external to
the company
- Exhibit a proficiency to multitask and follow through on all on
assignments through completion of tasks. Job Duties - Collect data
from Operations and Sales to prepare RFQ's and quotes with accuracy
in a timely manner. - Call Customers as required for quote
approvals, parts, statuses, freight charge approvals - Creating,
Scanning and filing all Sales orders. - Answer customer inquiries
about order status, cost proposals, account balances and all other
general information. - Provide daily updates on customer
interaction to the management team - Additional responsibilities
may include assisting with shipping and receiving documentation,
and accounts receivable collections. Additional duties may include:
- Work with management personnel to resolve any transportation
issues or concerns. - Complete required documentation for shipping
materials. - Verify items shipped and received against Customer
Orders and Company Purchase Orders information. - Perform tasks in
accordance with, quality and regulatory requirements. Adhere to
security and safety policies. - Perform additional administrative
duties as required such as answering incoming phone calls.
Renaissance Windows and Doors team members are eligible for medical
insurance, life insurance, dental and vision insurance, paid
holidays and vacation, and 401K.
PIa843f6c4673f-37248-32262783
Keywords: Renaissance Windows And Doors Inc, Jacksonville , Customer Service Rep, Sales , Jacksonville, Florida
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