JacksonvilleFLRecruiter Since 2001
the smart solution for Jacksonville jobs

Guest Services Rep Full Time

Company: Extended Stay America
Location: Jacksonville
Posted on: September 19, 2019

Job Description:


POSITION PURPOSE AND SUMMARY

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.

Watch A Day in the Life video for Guest Services Representative https://vimeo.com/showcase/5180017/video/290728320

MAJOR / KEY JOB DUTIES


  • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
  • Management system. Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness.
  • Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
  • Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the propery
  • Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
  • Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
  • Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.
  • Periodic tours of the property to ensure the property is meeting brand standards.
  • Assists and provides reasonable accommodations in response to guest requests whenever possible and practical
  • Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.


    OTHER DUTIES


    • Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
    • Cross training into the housekeeping and laundry areas so that assistance can be provided as needed.
    • Other duties as requested by the management team.



      KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES


      • Ability to understand and communicate in English proficiently to interact with guests, associates and outside vendors.
      • Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned.
      • Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
      • Ability to complete routine reports and correspondence.
      • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
      • Ability to apply good judgment at all times.
      • Ability to deal with problems, address and solve guest-related issues.


        ENVIRONMENTAL JOB REQUIREMENTS


        • While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
        • Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
        • Occasionally lift and/or move up to 25 pounds.
        • Occasionally push and/or pull carts and equipment up to 50 pounds.
        • While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
        • The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
        • The work environment will typically be at moderate to loud noise levels.
        • The associate may be asked to travel to help additional locations within a reasonable geography.


          MINIMUM QUALIFICATIONS


          • High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.



            ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

            Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Extended Stay America, Jacksonville , Guest Services Rep Full Time, Sales , Jacksonville, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Red Coat Agent-flight Privileges Offered-gnv
Description: Job Details Company Overview POSITION SUMMARY Under the supervision of the shift supervisor or manager on duty, the Red Coat Agent is responsible for providing outstanding customer service, passenger (more...)
Company: DGS
Location: Gainesville
Posted on: 10/20/2019

Medicare Insurance Agent - Sell Advantage, license required
Description: Medicare Insurance Agent Industry-best comp plan, total work freedomJoin the revolutionary ASSURANCE platform, and earn from the industry s best comp plan, selling trusted Medicare plans to inbound, (more...)
Company: Assurance
Location: Jacksonville
Posted on: 10/20/2019

Licensed Medicare Insurance Agent - Earn before, during, AND after AEP
Description: Medicare Insurance Agent Industry-best comp plan, total work freedomJoin the revolutionary ASSURANCE platform, and earn from the industry s best comp plan, selling trusted Medicare plans to inbound, (more...)
Company: Assurance
Location: Gainesville
Posted on: 10/20/2019


Licensed-- Medicare-- Insurance Agent - Work from the Assurance platform
Description: Medicare Insurance Agent Industry-best comp plan, total work freedomJoin the revolutionary ASSURANCE platform, and earn from the industry s best comp plan, selling trusted Medicare plans to inbound, (more...)
Company: Assurance
Location: Gainesville
Posted on: 10/20/2019

Sales Representative - Will Train - Commission Only Jacksonville 2084494
Description: We are looking for a Sales Representative in North America. You will be working from the comforts of your own house. You will be selling HR industry products such
Company: NetHire
Location: Jacksonville
Posted on: 10/20/2019

Licensed-- Medicare-- Insurance Agent - $1000 starting bonus, inbound leads
Description: Medicare Insurance Agent Industry-best comp plan, total work freedomJoin the revolutionary ASSURANCE platform, and earn from the industry s best comp plan, selling trusted Medicare plans to inbound, (more...)
Company: Assurance
Location: Jacksonville
Posted on: 10/20/2019

Licensed-- Medicare-- Insurance Agent - $1000 starting bonus, inbound leads
Description: Medicare Insurance Agent Industry-best comp plan, total work freedomJoin the revolutionary ASSURANCE platform, and earn from the industry s best comp plan, selling trusted Medicare plans to inbound, (more...)
Company: Assurance
Location: Gainesville
Posted on: 10/20/2019

Insurance Agents - LIFE INSURANCE LICENSED REQ'D (Jacksonville,FL)
Description: CURRENT LIFE INSURANCE LICENSE REQUIRED TO BE CONSIDERED Are you an individual with a strong desire to succeed in the business world and help families at the same time We have a wide range of mortgage (more...)
Company: The Alliance
Location: Jacksonville
Posted on: 10/20/2019

Licensed Medicare Agent - $1000 sign on bonus
Description: Medicare Insurance Agent Industry-best comp plan, total work freedomJoin the revolutionary ASSURANCE platform, and earn from the industry s best comp plan, selling trusted Medicare plans to inbound, (more...)
Company: Assurance
Location: Palm Coast
Posted on: 10/20/2019

Licensed Medicare Insurance Agent - Have the best AEP of your career
Description: Medicare Insurance Agent Industry-best comp plan, total work freedomJoin the revolutionary ASSURANCE platform, and earn from the industry s best comp plan, selling trusted Medicare plans to inbound, (more...)
Company: Assurance
Location: Palm Coast
Posted on: 10/20/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Jacksonville RSS job feeds