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Customer Care Supervisor

Company: KeHE Distributors
Location: Jacksonville
Posted on: July 5, 2024

Job Description:

Why Work for KeHE?--Full-timePay Range: $48,000.00/Yr. - $55,000.00/Yr.Shift Days: , Shift Time:Benefits on Day 1Health/RxDentalVisionFlexible and health spending accounts (FSA/HSA)Supplemental life insurance401(k)Paid time offPaid sick timeShort term & long term disability coverage (STD/LTD)Employee stock ownership (ESOP)Holiday pay for company designated holidaysOverviewGood people, working with good people, for our common good.Sound good?KeHE-a natural, organic, specialty and fresh food distributor-is all about \"good\" and is growing, so there's never been a more exciting time to join our team. If you're enthusiastic about working in an environment with a people-first culture and an organization committed to good living, good food and good service, we'd love to talk to you!Primary ResponsibilitiesThe Customer Care Supervisor has the direct management responsibility for planning, organizing and coordinating the Customer Care function for a Region Team. This includes account contact planning, decision support, issue resolution and tactical planning related to internal and external customer activities. The Team Supervisor will be responsible for meeting or exceeding all established KPIs. The Customer Care Supervisor will manage the customer contact process, inside selling, order management, supply chain initiatives, administrative processes as well as the coaching and development of personnel for assigned accounts in a TOL Customer Care Region Team.Essential Functions--Responsible for entry of all manual orders (email, fax) into NTS and Customer First applications in order to assist Inside Sales Specialists in delivering first class customer service.Identify order totals, promotional items, deleted or out of stock items and offer substitutionsEntry substitution or promotional findings into Customer First application to provide maximum sales opportunity / customer satisfaction to Inside Sales SpecialistHandle necessary mailings of supplies and information to customers and external employees.Help with call overflow in emergency situationsMust maintain good attendance.Maintain safe work practices.Maintain safeguards of confidential company information.Other duties and special projects as requested.Minimum Requirements, Qualifications, Additional Skills, Aptitude--High School diploma or general education degree (GED) required. College degree preferred.Minimum of two (2) years relevant business experience in Customer Service, Sales or related functions required.Previous leadership experience required.Functional knowledge of the Customer Care, Sales, Finance (AR/Credit) processes required.Basic data entry/10-key skills.Proficient with Microsoft Office applications.Qualifications / Additional Skills / Aptitude:A thorough knowledge of company services, products, policies and procedures is desirable.TOL Systems application knowledge desired.Strong interpersonal skills with the ability to coach and develop people and sustain relationships.Ability to maintain focus on key business opportunities and apply necessary resources to accomplish objectives.Thorough understanding of Customer Care and Sales organization, strategies and policies.Effective presentation skills, strong organizational skills, time management and negotiating skills.Ability to manage multiple priorities.Ability to think strategically, work in a team environment and the ability to look for creative solutions to business issues.Demonstrated leadership skills, strong written and verbal communications skills, and the ability to meet established deadlines.Strong conflict resolution skills, internally motivated and team oriented.Ability to manage business priorities and successfully interact with management as appropriate.Requisition ID2024-23626Equal Employer Opportunity StatementKeHE Distributors provides equal employment opportunities to all employees and applicants for employment and prohibits all forms of discrimination and harassment on the basis of race, color, religion or faith, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training as well as the administration of all Human Resources and Talent Acquisition processes.

Keywords: KeHE Distributors, Jacksonville , Customer Care Supervisor, Other , Jacksonville, Florida

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